Sterling, A First Advantage CompanySterling was acquired by First Advantage on October 31st, 2024. First Advantage (NASDAQ: FA) is a leading provider of employment background screening, identity, and verification solutions. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories. Visit the Company’s website at https://fadv.com/.
Sterling, A First Advantage Company (sterlingcheck.com) has 3,953 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Nishant M.
Background screening is a futile exercise- After providing all documents, each document is again asked over email ..A good company engaged it to do so for me but in the interim 2 more companies did my background check in a few hours and was so fast that I took up the job.
Mark L.
Absolutely HORRIBLE company. I have never in my life been on hold ( I am on hold right now for over one hour for the second time today - gave up earlier). Tried emailing, the website to no avail. Just trying to correct a start and end date of a previous employer. Mission impossible. If this causes me to have my start date pushed back I am going to file a civil law suit against them. How companies this bad stay in business is incredible to me. I hope somebody at Sterling is reading these. You should be ashamed. How can you sleep at night? Do you even care? Apparently not. You SUCK.
Ann
Worst customer service I have ever encountered. Phone calls go unanswered, emails are unanswered, and when you finally do get someone on the phone, they have no idea what they are talking about. My background check has taken far longer than it should have and I can get no response as to what is still pending or what I can do to facilitate it. My start date will be pushed back as a result. After reading reviews, my concerns appear to be a constant problem with this company. Avoid them if you can.
Mandii F.
By far worst company I have ever dealt with and I have worked for a background screening company. My start date has been pushed back twice already. These people do not take their job seriously nor do anything in a timely manner. When you call the company they have no idea what they are doing but want a million things from you and to run you around all over the place. They even tried to send me for drug testing from OHIO to ILLINOIS. They are complete morons.
Adam W.
I've been on the applicant side and employer side and one of the worst companies I have ever used. Do yourself a favor and stay away from Sterling at all costs.
Ernestina R.
User friendly. Straight forward.
Tamara A.
As of writing this review, I have been waiting a month for my background check to clear and start my new job. They’ve pushed the start date twice so far because of this company. I’m thinking of accepting another offer due to this.
massicot C.
I was very pleased with the help and explanation was was given to me .I am grateful to know that you are always ready to go out and beyond to make the customer happy.
