Sterling, A First Advantage CompanyReviews of sterlingcheck.com

Very helpful in solving my problem. listened to my concerns and had the problem solved in a matter of minutes. Great customer service. Thanks for all your help1

my experience with sterling agent was great, she have patience with me through the whole time. thank you.

Sterling expedited my background investigation so I could join a great company. Fast friendly reliable services.

My experience with Sterling was stellar. I called it had a 30 second wait. The employee that assisted me was very professional answered all my questions and shared all the details I needed to feel confident the process was going as required. Thankful for such great employees!!

Had a few issues with Sterling. Firstly, the Background Check portal isn't the best. If you miss a required field there's an error message in virtually the same font and colour as the rest of the onscreen text (the error message is a shade of deep red which is barely distinguishable from the regular black text). Secondly, the Right To Work portal didn't work (ironically). I was supposed to take a selfie of me holding up my passport but the software couldn't access the camera on my phone or laptop; there was no prompt to grant access (I made sure all pop-up and add blockers on my laptop were switched off). So I had to call support for help. Whilst they were very nice, I was disconnected twice, and lost audio their end during a vital part of the conversation. Furthermore there's a serious lag in the call pick-up times reminiscent of 15-20 years ago. They kept asking me for a reference number which I wasn't provided on any correspondence. The overall customer experience is not good, especially considering web, CRM and CTI technology in 2022. That said, the lady I spoke to in support was very courteous and helpful, and called me back when the audio failed and we were forced to hang up.

Terrible expierence with the custmer support. Waiting sice 4 days for a reply. They forgot so many things in my background check, i forwarded them everything they need and still missing and wrong data like my employement confirmation or current employement. Support ist not answering my questions, and when they do after 5 days, its still not satisfied with their reply. Terrible, terrible

They required that I provide either a letter of employment, and not a contract or employment offer letter yet they did not specify the difference. They denied my letter of employment and demanded a T4, which is only released the next year, but they want the information in the next 2 days. They accept a pay stub but the company I worked with prior has not mailed me a pay stub. Sterling is completely unaccommodating. A simple Police Check would have solved all of these issues. It's not rocket science to confirm employment history with sensitive information already provided.

The process with sterling is like piece of cake