james K.
Still waiting for order and poor CS
I ordered a pair of insoles and received a confirmation email. Got an email the next day with a tracking number for Royal mail saying it had been dispatched. Two days later I checked the tracking and it says its not recognised. Emailed customer service to be told it has been fulfilled and was given a different tracking number which still didnt work. Replied and told them this and was then told my enquiry was about apparel (even though they found my order) and that it will take longer. Tried to speak with a human on the chat to find out its an AI bot. Dreadful service and still no update as to if I will even get these insoles. Im not holding out much hope that I will or that they will be as good as advertised. Update: this morning I had an email saying that the company had tried to remove this review due to defamatory information. Luckily trust pilot saw sense and has kept it up. Ive still not had any reply regarding my concerns but I have received the insoles which came all the way from china and seem no different than any other insoles I have had in the past. Are they worth the hassle and extra cost? Probably not, stick with a well known brand like scholl
Response from StepprsMay 15, 2026
Hello James, We’re sorry to hear about your experience and truly appreciate you taking the time to share your feedback with us. At Stepprs, we’re here to help you and properly address your concern. We’ve sent you a request for more information and could you please provide your email address and order ID so we can look into this further? We take feedback like yours seriously and will also review this internally to continue improving the experience we provide. Thank you for bringing this to our attention.