Davide R.
The usual money-grab scam
Haven't even received the item and I already despise them. Ordered one pair of insoles, expected to arrive in 6 to 8 days. It's been 14 days, received 37 emails trying to make me order other stuff, 5 of which marked URGENT in the first 24h to add other times to the order with a limited never-to-return discount (it is still live on the site right now, two weeks later). My item shipped 3 days ago. Has spend 1 full day in a despatch site in another continer, and another day, in another despatch site, in another continent. None of the two continents are the one I live in. Nor the one the item claimed to be shipped from.
Response from StepprsJul 10, 2026
Hi Davide, We’re very sorry to hear about your experience. This is not the level of service we aim to provide, and we would like the opportunity to look into what happened and help resolve this. We’d like to look into this and help resolve the issue as quickly as possible. I have sent you a request for additional information. Please provide your email address and order ID (under the Reference Number) so we I can investigate your concern. Your feedback is important to us, and we will review this internally to help improve our service moving forward. Thank you for bringing this to our attention. -Emily