Emma P.
Disappointed no product for me it got returned
Did not get my product and I bought three soles. For some reason they got send back I had gotten 0 info about it tho and had to go and try to find it myself. So no product for me only a waste of money so that’s sad update its been some months now. some months ago i texted stepprs Customer service and they answered okay fast and was very sweet and willing to send me a new package for free so I can now recommend to give them a try
Response from StepprsNov 27, 2024
Dear Emma, We apologize for the inconvenience and frustration you've experienced with your order. We understand how disappointing it is to have a package returned without proper notification. To resolve this issue, please provide us with your order number. We will investigate the matter and arrange for a replacement pair to be sent to you at no additional cost. We value your feedback and will use it to improve our processes and prevent similar issues in the future. Please reach out to our customer support team at [email protected] for further assistance. We appreciate your patience and understanding as we work to resolve this matter. Sincerely, The Stepprs Team