StepprsReviews of stepprs.com

3.62,890 reviews
Wellness & Spa

Stepprs

About Stepprs

Stepprs: Comfort That Never Quits At Stepprs, we believe comfort is a right—not a luxury. We've spent years perfecting insoles that do what others can’t: deliver real relief, all-day comfort, and turn your old shoes into your favorite pair again. Our best-selling Massage Insoles are trusted by people who work hard and stay on their feet: nurses, warehouse workers, athletes, dog walkers—you name it. Whether you're dealing with plantar fasciitis, arch pain, or foot fatigue, Stepprs are designed to keep you going with shock-absorbing bubbles, odor-fighting tech, and built-in arch support. Every pair fits into any shoe and lasts over 12 months. With a 100% Satisfaction Guarantee and thousands of 5-star reviews, we stand behind every step. ⚡ Now's the time: Up to 60% Off While Supplies Last! ⚡ 🎯 Claim Your Discount Now

Stepprs (stepprs.com) has 2,890 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.

Also known as: stepprs.com
Website: stepprs.com
Category: Wellness & Spa
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 43% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Stepprs reviews

2,890 approved reviews, newest moderated first

ETorres
Feb 1, 2025
The “Sole” of a company says a lot
Company really stepped up! Order was a size to small, Stepprs responded quickly with no hesitation. My wife loves her insoles and I can’t wait for the mine to be delivered!
Ruth B.
Feb 1, 2025
Appears to be a scam so far
Appears to be a scam so far. Product supposedly shipped from China, with tracking through FastTrack17, who I think are also scammers. Order supposedly arrived in New York on Jan 17 and then disappeared, with no new tracking number given. Today is February 1st. Emails to company go unanswered.
Response from StepprsFeb 1, 2025
Dear Ruth, We sincerely apologize for the frustration and concern regarding the delay in receiving your order. We understand your apprehension and want to assure you that we are actively investigating this matter and taking steps to resolve this issue promptly. We understand your concern about the shipping delays and the lack of communication regarding the order's status. We apologize for the inconvenience and frustration this has caused. To expedite the resolution, we recommend contacting our dedicated customer support team directly via email at [email protected]. Our support representatives are available to assist you with your order, investigate the delay, explore potential solutions, such as a replacement order or a full refund, and address any concerns you may have regarding the product. We value your feedback and understand the importance of timely order fulfillment, effective communication, and a positive customer experience. We are committed to improving our order processing, shipping, and customer service processes to prevent similar situations in the future. We appreciate your understanding and patience as we work to resolve this matter promptly. Sincerely, The Stepprs Team
Rudy O.
Feb 1, 2025
They hurt my feet and terrible costumer service
I'm trying to get my refund and you will not honor your 30-day risk-free money-back guarantee. The insoles hurt my feet and they my size is a 10 1/2. I purchased a size 11 and they are still small. Can you please honor your policy of 100 percent money back. Thank You. I have had to send 3 emails and all you will offer is 40-50 percent money back. This is not the policy.
Response from StepprsFeb 1, 2025
Dear Rudy, We sincerely apologize for the discomfort you experienced with your recent Stepprs insole order and for the frustration caused by the challenges you encountered in resolving the issue. We understand your disappointment that the insoles were not a good fit and that you were not satisfied with the initial resolution offered. We value your feedback and understand the importance of honoring our 30-day risk-free money-back guarantee. We have reviewed your case and have issued a full refund for your order. You should see the refund reflected in your original payment method within 5-10 business days. We apologize for any inconvenience caused and appreciate your understanding. Sincerely, The Stepprs Team
~C
Feb 1, 2025
I bought the three pack
I bought the three pack; one for husband, adult son and myself. We all chose the larger size because like they said you can cut it if needed. However we feel they ran a bit small. I worn mine for a few weeks and they were comfortable but since they don’t fit properly the ‘bumps’ began to hurt my feet because they weren’t properly lined up on my feet. The other two people don’t wear theirs anymore. So, they are a good buy IF you get the right size.
Response from StepprsFeb 1, 2025
Dear Customer, Thank you for your feedback on your recent Stepprs order. We appreciate you taking the time to share your experience. We understand your disappointment that the insoles didn't provide the optimal fit for you and your family. We always strive to ensure customer satisfaction and are always looking for ways to improve. We recommend reviewing our size chart carefully before placing your next order. Our size chart includes measurements in centimeters (cm) to help you determine the most accurate insole size for your feet. If you believe the incorrect size may be causing discomfort, we'd be happy to assist you. Please contact our dedicated customer support team at [email protected]. They can help you with a free replacement for the correct size. We hope this information is helpful. Sincerely, The Stepprs Team
Helen W.
Jan 31, 2025
Great product
Great product, great service and great assistance in resolving my query about sizes. Recommend you give these a go too.
Nicole S.
Jan 30, 2025
Stepprs is so easy to work with
Stepprs is so easy to work with. I wanted extra orders after I placed my order and they were fantastic. Plus, the stepprs are so comfortable.
Diogo F.
Jan 30, 2025
5 star rating
5 star rating had a small issue with my first order and it was quickly solved staff were very helpful and the insoles are amazing
CARRERE A.
Jan 28, 2025
Very professional customer service
I am coming back to my opinion because the handling of my complaint was handled professionally. I advise ordering your size in cm. The quality is very good.

StepprsReviews of stepprs.com

About Stepprs

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StepprsReviews of stepprs.com

Stepprs reviews

The “Sole” of a company says a lot

Appears to be a scam so far

They hurt my feet and terrible costumer service

I bought the three pack

Great product

Stepprs is so easy to work with

5 star rating

Very professional customer service

About Stepprs

About these reviews

More in Wellness & Spa

J Sterling's Wellness Spas

Test Me DNA

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Stepprs reviews

The “Sole” of a company says a lot

Appears to be a scam so far

They hurt my feet and terrible costumer service

I bought the three pack

Great product

Stepprs is so easy to work with

5 star rating

Very professional customer service