StepprsReviews of stepprs.com

Response from StepprsFeb 9, 2025

Dear Ramiro, Thank you for sharing your feedback about your recent Stepprs insole experience. We're truly sorry to hear that they didn't work out for you and even caused discomfort after the first day. We understand that it can be frustrating when a product doesn't meet expectations, especially when it affects your comfort. While Stepprs are designed to provide support and cushioning for many people, we know they might not be suitable for everyone. It sounds like your Birkenstock shoe liners are a better fit for your needs, and that's okay! Regarding the delivery time, we apologize that it took 30 days for your order to arrive. We're always working to improve our shipping times and processes. If you'd like to discuss your experience further or explore other options, please don't hesitate to contact our customer support team at [email protected]. We appreciate your honest review. Sincerely, The Stepprs Team

Response from StepprsFeb 9, 2025

Dear Jared, Thank you for sharing your honest feedback about your experience with Stepprs insoles. We're truly sorry to hear that they didn't meet your expectations and haven't provided the relief you were hoping for with your foot pain. We understand how frustrating it is to deal with persistent foot pain, especially when you're constantly on your feet for work. We value your feedback regarding our advertising and will take your comments into consideration as we review our marketing materials. While our insoles are designed to provide support and cushioning for a wide range of foot conditions, we understand that individual needs and responses can vary. We want to ensure you find a solution that works for you. Please contact our customer support team at [email protected] with your order number, and they will be happy to discuss your specific needs and explore potential options, including a possible refund or exchange. We appreciate your candid review and are committed to helping you find the best solution for your foot care needs. Sincerely, The Stepprs Team

Response from StepprsFeb 9, 2025

Dear Joseph, We're sorry to hear that you haven't received your Stepprs insoles yet. We understand your frustration and want to help track down your order. To help us investigate this further, please contact our customer support team at [email protected] with your order number. They have access to detailed tracking information and can work with the shipping carrier to locate your package. Our team will do everything they can to locate your order and ensure it reaches you. We appreciate your patience and understanding. Sincerely, The Stepprs Team