StepprsReviews of stepprs.com

Response from StepprsFeb 11, 2025

Dear Maria, We're so sorry to hear that you haven't received your Stepprs insoles yet. We understand your frustration and want to help track down your order. To help us investigate this further, please contact our dedicated customer support team at [email protected] with your order number. They have access to detailed tracking information and can work with the shipping carrier to locate your package. Our team will do everything they can to locate your order and ensure it reaches you. We appreciate your patience and understanding. Sincerely, The Stepprs Team

Response from StepprsFeb 11, 2025

Dear Christy, We understand your frustration and sincerely apologize for the delay in receiving your order and the lack of communication regarding its status. We also apologize for the lack of timely responses to your emails. This is not reflective of our usual service standards, and we are investigating this matter internally. We value your business and want to assure you that we are committed to resolving this issue promptly. To expedite the resolution, we recommend contacting our dedicated customer support team directly via email at [email protected]. Our representatives are available to assist you with your order, investigate the delay, explore potential solutions, such as a replacement order or a full refund, and address any concerns you may have regarding the product. We aim to respond to all inquiries within 24 hours. We apologize for any inconvenience caused and appreciate your understanding. Sincerely, The Stepprs Team

Response from StepprsSep 14, 2025

Hi Chris, Thanks for your feedback. We’re glad to hear your Stepprs feel comfortable and that you can notice the difference, though we’re sorry the delivery felt slow and that the comfort didn’t quite live up to the hype. It means a lot that, even with that, you’d be happy to order more, that tells us we’re on the right track but still have room to improve. If you ever need anything or run into issues with a future order, just reach out to us at [email protected] and we’ll be happy to help. – The Stepprs Team

Response from StepprsFeb 10, 2025

Dear Kerry, We understand your frustration and concern regarding the delay in receiving your order and the lack of response to your emails. We sincerely apologize for this experience and want to assure you that we are actively investigating this matter and taking steps to resolve this issue promptly. We value your business and want to assure you that we are committed to fulfilling your order and ensuring your satisfaction. To expedite the resolution, we recommend contacting our dedicated customer support team directly via email at [email protected]. Our representatives are available to assist you with your order, investigate the delay, explore potential solutions, such as a replacement order or a full refund, and address any concerns you may have regarding the product. We aim to respond to all inquiries within 24 hours. We apologize for any inconvenience caused and appreciate your understanding. Sincerely, The Stepprs Team