StepprsReviews of stepprs.com

Response from StepprsJun 22, 2025

Hi Sarath, Thank you for your detailed review — and wow, 60–65K steps per week is impressive! We’re glad to hear Stepprs gave you good support for several months, and your feedback on the wear over time is really helpful. With that level of daily use, it’s completely understandable they’d compress after about 6 months. We're always working to improve durability for high-activity users like yourself. Also — we love that you appreciated the orange! Noted on the color fade, even if it’s just cosmetic. Thanks again for your support and insights! The Stepprs Team

Response from StepprsJun 11, 2025

Hi Amanda, We’re really sorry to hear that the insoles didn’t provide the comfort you and your husband were hoping for. That’s not the experience we want for any of our customers. Since they didn’t work out for you, we’d be happy to issue a full refund under our 100% Satisfaction Guarantee. Please email us at [email protected] with your order details, and we’ll take care of it right away. Thank you for giving Stepprs a try, and we appreciate your honest feedback. – The Stepprs Team

Response from StepprsJun 11, 2025

Hi Hlias, We’re very sorry to hear your order never arrived. Waiting almost two months is unacceptable, and we sincerely apologize for the inconvenience. Please email us at [email protected] with your order number so we can issue a full refund or send a replacement, whichever you prefer. We’ll make sure this is resolved quickly. Thank you for your patience, and again, our apologies. – The Stepprs Team