StepprsReviews of stepprs.com

Response from StepprsJul 6, 2025

Hi John, We’re sorry to hear you didn’t feel the value met your expectations. We do offer a hassle-free refund option where you can keep the product and still receive a partial refund - and we never charge for shipping. We’re also aware of counterfeit copies being sold online. Stepprs are custom-designed for long-term support and foot health - we stand behind the difference in quality. If you'd like to discuss this further or resolve the issue, please reach out to us at [email protected]. – The Stepprs Team

Response from StepprsJul 6, 2025

Hi Dugagjin, We’re really sorry for the delay — we understand how frustrating long wait times can be. Shipping can occasionally take longer than expected due to customs or regional carrier issues. Please email us at [email protected] with your order number so we can check the status and make sure your order gets to you ASAP. – The Stepprs Team

Response from StepprsJul 6, 2025

Hi Cindi, We really appreciate your kind words about the product — thank you! We're sorry to hear it took longer than expected to arrive. We're working on improving our shipping times to match the quality of our insoles. Thanks again for your patience and support! – The Stepprs Team

Response from StepprsJul 6, 2025

Hi Justin, Thank you for your honest feedback. We’re glad to hear the insoles were comfortable, but we're sorry they didn’t hold up as expected for your needs. We’re always working on improving durability, especially for customers who need more long-term support. Shipping delays are also something we’re working hard to minimize. If you'd like to explore a replacement or alternative solution, please email us at [email protected] - we’d love to help. – The Stepprs Team

Response from StepprsJul 5, 2025

Hi Holly, We’re really sorry to hear about the address error and the delay in our response. That’s incredibly frustrating, especially when you were counting on Stepprs for relief. Please email us again at [email protected] with your order number — we want to make this right for you and ensure you’re not left walking in pain. We appreciate your patience and hope to turn this experience around. – The Stepprs Team

Response from StepprsJul 5, 2025

Hi Thomas, Thank you so much for the kind words! We’re thrilled to hear that Stepprs gave you the relief you were looking for. If there’s ever anything we can help with, don’t hesitate to reach out at [email protected]. – The Stepprs Team

Response from StepprsJul 5, 2025

Hi Candi, We’re so glad to hear your Stepprs arrived on time and are keeping your Redbands comfy out in beautiful Marlborough, NZ! Thanks for the great feedback - it means a lot to us. If you ever need anything else, we’re just an email away at [email protected]. – The Stepprs Team