StepprsReviews of stepprs.com

Response from StepprsJul 7, 2025

Hi Nadean, We’re really sorry to hear that the insoles didn’t provide the relief you were hoping for and even made your pain worse. That’s not the experience we aim to deliver. We’d love a chance to make it right. Please email us at [email protected] with your order number so we can assist you further. Thank you for giving us a try and for sharing your feedback, it helps us improve. – The Stepprs Team

Response from StepprsJul 8, 2025

Hi Cathy, Thank you for giving Stepprs a try. We're sorry to hear they didn’t bring the relief you were hoping for with your heel pain. Our insoles work well for many, but we understand that every foot is different. If you're still within our trial period, we’d be happy to help you with a return or explore alternative options. Please reach out to us at [email protected] and we’ll make it right. – The Stepprs Team

Response from StepprsJul 7, 2025

Hi Jason, Thank you for your honest review. We’re glad the purchase experience went smoothly, but we’re sorry to hear the insoles didn’t hold up in your work boots. Stepprs are designed for all-day comfort, but we understand that high-impact environments like construction work can demand a different kind of support. Please reach out to us at [email protected] with your order number, we’d be happy to look into options for a resolution. We appreciate your feedback and the chance to do better. – The Stepprs Team

Response from StepprsJul 8, 2025

Hi Charles, Thank you for your feedback. We're glad to hear your Stepprs arrived quickly and looked great, but we're sorry they didn’t help with your foot issues as expected. We want you to feel confident in your purchase, so if you're within the trial period, please email us at [email protected]. We'd love to help resolve this, whether that means a return or finding a better solution for your feet. – The Stepprs Team

Response from StepprsJul 8, 2025

Hi Jodi, Thank you for your honest feedback, we're really glad to hear that the insoles are bringing your feet comfort, but we’re sorry the shipping experience didn’t match expectations. You're right: we’re actively working on improving our fulfillment process to reduce delivery times and maintain more consistent local inventory. Your experience matters, and we truly appreciate you highlighting this. If there's anything we can do to make it right, feel free to reach out at [email protected]. – The Stepprs Team