StepprsReviews of stepprs.com

Response from StepprsSep 7, 2025

Hi there, Thanks for sharing your experience. We’re truly sorry for the long delay and the frustration caused by your order not arriving even after being told a replacement would be sent. That’s far from the level of service we want to provide, and we understand why this feels unacceptable. Please rest assured Stepprs is not a scam — but we clearly let you down here. Please email us at [email protected] with your order details and mention “Trustpilot – Urgent” so our team can prioritise your case immediately and make sure this is resolved, either with a replacement or a full refund. – The Stepprs Team

Response from StepprsSep 7, 2025

Hi Michelle, Thanks for your feedback. We’re glad to hear the insoles felt nice initially, but we’re sorry they became uncomfortable once in your shoes and made them feel too tight. Stepprs are designed with cushioning and acupressure support to help with plantar fasciitis, heel pain, and long hours on your feet, but we understand that fit can vary depending on shoe style and size. We stand by our 90-day money-back guarantee and will be happy to assist with a return if they weren’t right for you. Please email us at [email protected] with your order details and our team will take care of it. – The Stepprs Team

Response from StepprsSep 7, 2025

Hi David, Thanks for giving Stepprs a try and for sharing your experience. We’re sorry to hear they made your feet sore after a few days — that’s definitely not the result we want for our customers. Stepprs are designed with cushioning and acupressure support to relieve plantar fasciitis, heel pain, and fatigue from long hours on your feet, but we understand they don’t work the same for everyone. We stand by our 90-day money-back guarantee and would be happy to assist with a return. Please reach out to us at [email protected] with your order details, and our team will take care of it for you. – The Stepprs Team

Response from StepprsSep 7, 2025

Hi Ms Paulson, Thanks for giving Stepprs a try and for sharing your experience. We’re sorry to hear they didn’t bring you the relief you were hoping for and that they made your feet feel hotter while working. Our insoles are designed with cushioning and acupressure support to help with plantar fasciitis, heel pain, and long hours on your feet, but we understand they don’t work the same for everyone. We stand by our 90-day money-back guarantee and will be happy to assist with a return. Please reach out to us at [email protected] with your order details, and our team will take care of it for you. – The Stepprs Team

Response from StepprsSep 7, 2025

Hi Warren, Thanks for sharing your experience. We’re really glad to hear Stepprs have made a great difference to your foot pain, even if they’re not a complete cure. It’s great to know you’ve found them worthwhile, and we hope they continue to bring you comfort and support. If you ever need anything, feel free to reach out to us at [email protected]. – The Stepprs Team

Response from StepprsSep 7, 2025

Hi there, Thanks for sharing your feedback. We’re glad your order arrived on time, but we’re sorry to hear the insoles didn’t meet your expectations or feel much different from your existing memory foam insoles. Stepprs are designed with unique cushioning and acupressure support to help with plantar fasciitis, heel pain, and long days on your feet, but we understand they don’t work the same for everyone. We stand by our 90-day money-back guarantee and would be happy to assist with a return. Please email us at [email protected] with your order details and our team will take care of it for you. – The Stepprs Team