StepprsReviews of stepprs.com

Response from StepprsOct 12, 2026

Hi Trent, I’m sorry to hear that your first set of insoles wore out after just two weeks. That’s much sooner than you would have expected, especially when you rely on them for everyday use. Could you please share your email address and order ID (under the Reference Number) so I can check into this for you? We appreciate you letting us know about the durability issue, Trent. Your experience is important to us, and we’ll take your feedback into account as we work to improve our products. -Emily

Response from StepprsOct 8, 2026

Hi Josh, Thank you for reaching out and for giving us the opportunity to clarify this before placing your order. I’m sorry for the confusion regarding the price shown at checkout. The difference can be due to additional costs such as shipping and the optional shipping insurance/coverage that may be added during checkout. However, we’d be happy to check what was shown on your end and make sure everything is clear. I’ve sent you a request for a few more details. Could you please provide the email address you used when contacting us so we can look into this for you? We appreciate you checking with us before placing your order, and we’re happy to help clarify any questions you may have. -Emily

Response from StepprsOct 8, 2026

Hi Michael, I’m really sorry to hear that you’ve been wearing our insoles consistently for weeks but haven’t noticed the improvement you were hoping for. I understand how disappointing that must be, especially after trying them as part of your search for relief. I’ve sent you a request for some additional details. Please provide your email address and order ID (under the Reference Number) so I can look into this for you. Again, I’m sorry that our insoles haven’t met your expectations. Thank you for sharing your honest experience with us. We appreciate the feedback and will keep it in mind as we continue improving our products. -Emily

Response from StepprsOct 8, 2026

Hi Danny, Thank you so much for the kind review! We’re really glad you reached out with your fitment question and that our team was able to get back to you within just a few minutes. We know that finding the right fit can make a big difference when it comes to getting the most out of our insoles, so it’s great to hear that you received the information you needed quickly and clearly. We really appreciate you taking the time to share your experience with us. Thanks again for your support, Danny, and we hope you continue to enjoy your new insoles! -Emily

Response from StepprsOct 8, 2026

Hi David, Thank you for the 5-star review and for sharing your honest thoughts! We’re glad to hear that our insoles feel good for you, even if they didn’t quite reach the “great” level of comfort you were hoping for. We really appreciate you giving our insoles a try and taking the time to share your experience. Feedback like this is always helpful as we continue working to make our products even better. Thanks again for your support, David! -Emily

Response from StepprsOct 8, 2026

Hi Chuck, Thank you for sharing your experience with us. I’m sorry for the frustration you had during checkout and that you felt you were being prompted to purchase something you didn’t intend to add. That said, we’re glad to hear our customer service team was able to assist you and help get the issue sorted out. We appreciate you acknowledging their support. We’ll also take your feedback about the checkout experience seriously as we continue looking for ways to make the process clearer and easier for our customers. Thanks again for taking the time to leave us your feedback, Chuck! -Emily

Response from StepprsOct 7, 2026

Hi Joshua, I’m sorry you’ve had such a frustrating experience with your order. Waiting this long for five pairs, seeing the tracking move around without any clear progress, and then not hearing back after requesting a refund is understandably disappointing. I’ve sent you a request for some additional details. Please provide your email address and order ID (under the Reference Number) so I can check on this for you. I apologize again for the delay and the lack of follow-up. We appreciate you taking the time to share what happened, and your feedback will be taken into account as we work to improve the overall customer experience. -Emily

Response from StepprsOct 7, 2026

Hi Ellen, I’m sorry to hear that our insoles weren’t comfortable for you and that you felt they were a waste of money. I understand how frustrating it is to spend money on something that doesn’t work for you. I’ve sent you a request for some additional details. Please provide your email address and order ID (under the Reference Number) so I can check on this for you. I apologize again that the insoles didn’t meet your expectations. We appreciate you sharing your experience, and your feedback will be taken into account as we continue working to improve our products and customer experience. -Emily