Yvette F.
Paid for Product Never Received – Misleading Delivery Claims & No Resolution
I am extremely disappointed with my experience with Stepprs. I placed an order in November and never received the product. Over the course of several months, I contacted their customer service multiple times and was repeatedly told that my order was “on the way.” The tracking information consistently showed that the package was nowhere near my location. Eventually, without explanation, I was informed that the item had been “delivered.” It was not. Despite clearly explaining that the product was never received, customer service offered no meaningful assistance—no replacement, no investigation, and no refund. I was simply told there was nothing they would do. I paid for a product I did not receive, and Stepprs has taken no responsibility to resolve the issue. Because of this, I am now disputing the charge with my credit card company and sharing my experience publicly so others are aware before ordering. I strongly recommend caution when purchasing from this company.