StepprsReviews of stepprs.com

3.62,890 reviews
Wellness & Spa

Stepprs

About Stepprs

Stepprs: Comfort That Never Quits At Stepprs, we believe comfort is a right—not a luxury. We've spent years perfecting insoles that do what others can’t: deliver real relief, all-day comfort, and turn your old shoes into your favorite pair again. Our best-selling Massage Insoles are trusted by people who work hard and stay on their feet: nurses, warehouse workers, athletes, dog walkers—you name it. Whether you're dealing with plantar fasciitis, arch pain, or foot fatigue, Stepprs are designed to keep you going with shock-absorbing bubbles, odor-fighting tech, and built-in arch support. Every pair fits into any shoe and lasts over 12 months. With a 100% Satisfaction Guarantee and thousands of 5-star reviews, we stand behind every step. ⚡ Now's the time: Up to 60% Off While Supplies Last! ⚡ 🎯 Claim Your Discount Now

Stepprs (stepprs.com) has 2,890 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.

Also known as: stepprs.com
Website: stepprs.com
Category: Wellness & Spa
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 43% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Stepprs reviews

2,890 approved reviews, newest moderated first

Mr Edward B.
Mar 3, 2026
Disappointed customer
I purchased a pair of Steppers on the 15th February 2026. I am still waiting for delivery . I have tried to contact the sellers to find out where they are numerous times either via email or Facebook and never get a reply. I have contacted my credit card company who have now taken it up themselves. All the promises they make are untrue. .
Response from StepprsApr 20, 2026
Hi Edward, We’re sorry to hear this and appreciate you taking the time to share your feedback. We’ll be reviewing this internally to better understand what happened and prioritize your concern. Please email us again with your order details at [email protected] and we will prioritize your case and assist you as soon as possible. At Stepprs, we are committed to delivering better comfort and support while continuously improving the overall experience we provide. Thank you for your feedback. — Jhay
MERLA H.
Mar 3, 2026
I ordered 2 pairs on February 17
I ordered 2 pairs on February 17. So far, I haven't received my order. I got an email stating that due to the high volume of orders it will be delayed. I'm worried. I'll give an update if the product is of high quality or if it's just a hype
Response from StepprsApr 20, 2026
Hi Merla, We’re sorry to hear this and appreciate you taking the time to share your feedback. We’ll be reviewing this internally to better understand what happened and prioritize your concern. Please email us again with your order details at [email protected] and we will prioritize your case and assist you as soon as possible. At Stepprs, we are committed to delivering better comfort and support while continuously improving the overall experience we provide. Thank you for your feedback. — Jhay
Melinda I.
Mar 2, 2026
The best insoles ever!
I love the steppers insoles so much that I ordered a second order.They are life changing.I had a few issues with my order.And stepper's came in and rescued me, and I just am so grateful for their product! I tell all my family and friends about em.I cannot be without them! When I put them on, I feel like i'm walking on a cloud.My planter faceciitis feels gone!!
Chris
Mar 2, 2026
Maat 45/46 besteld maar die zijn erg…
Maat 45/46 besteld maar die zijn erg klein
Response from StepprsApr 20, 2026
Hi Chris, Bedankt voor je feedback. Het spijt ons om te horen dat de maat niet goed past. We zullen dit intern bekijken om beter te begrijpen wat er mis is gegaan en hoe we dit kunnen verbeteren. Bij Stepprs streven we ernaar om beter comfort en ondersteuning te bieden en de algehele ervaring continu te verbeteren. Bedankt dat je dit met ons deelt. — Jhay
Jacqui S.
Mar 2, 2026
Do not use this company!
I ordered the product early February in UK and they have still not arrived. I have contacted stepprs by email three times and in one email it said they are with Yodel and in the email I received today, it said they are in China at Xinzheng International airport released from customs. I have asked twice for a refund and my request is being ignored. Stepprs are a con and need to be stopped from trading.
Response from StepprsApr 20, 2026
Hi Jacqui, We’re sorry to hear this and appreciate you taking the time to share your feedback. We’ll be reviewing this internally to better understand what happened and prioritize your concern. Please email us again with your order details at [email protected] and we will prioritize your case and assist you as soon as possible. At Stepprs, we are committed to delivering better comfort and support while continuously improving the overall experience we provide. Thank you for your feedback. — Jhay
carlos B.
Mar 2, 2026
Great customer service and awesome and…
Great customer service and awesome and amazing insoles that change radically your welfare
Ed
Mar 2, 2026
Edited review - originally frustrated, then satisfied.
It's a scam, I'm afraid. Ordered online - fake tracking number (dead link) - as others have said, customer service just repeats and repeats that it's in transit, never arrives. EDIT - it's not a scam. Just mis-leading in delivery times (advertised as 2-4 business days, but actually 3 weeks). But the product seems excellent.
Response from StepprsApr 20, 2026
Hi Ed, We’re sorry to hear this and appreciate you taking the time to share your feedback with us. We understand your sentiment, and while this kind of experience isn’t what we want for our customers, we take your feedback seriously. We’ll be reviewing this internally to better understand where we can improve and how we can deliver a better overall experience. At Stepprs, we remain committed to providing reliable comfort and support while continuously working to improve the experience we offer. Thank you for your feedback. — Jhay
Mafalda
Mar 2, 2026
Steppers, scum or just delayed for no particular reason???
I have orderd a pair of insoles on th 13th of February. In the conformation email they wrote Your order is on the way Arriving: 4-6 business days. It should be here on the 23rd of February. it's the second day of March and my order is still China. I don't know the quality of the insoles, perhaps i wont find out, but the service so far is the worst it could be. My hopes for the quality of the insolesvery are very low........ let's see. Steppers is a scum or just delayed for no particular reason???
Response from StepprsApr 20, 2026
Hi Mafalda, We’re sorry to hear this and appreciate you taking the time to share your feedback with us. We understand your sentiment, and while this kind of experience isn’t what we want for our customers, we take your feedback seriously. We’ll be reviewing this internally to better understand where we can improve and how we can deliver a better overall experience. At Stepprs, we remain committed to providing reliable comfort and support while continuously working to improve the experience we offer. Thank you for your feedback. — Jhay

StepprsReviews of stepprs.com

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StepprsReviews of stepprs.com

Stepprs reviews

Disappointed customer

I ordered 2 pairs on February 17

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Maat 45/46 besteld maar die zijn erg…

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Great customer service and awesome and…

Edited review - originally frustrated, then satisfied.

Steppers, scum or just delayed for no particular reason???

About Stepprs

About these reviews

More in Wellness & Spa

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Test Me DNA

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Stepprs reviews

Disappointed customer

I ordered 2 pairs on February 17

The best insoles ever!

Maat 45/46 besteld maar die zijn erg…

Do not use this company!

Great customer service and awesome and…

Edited review - originally frustrated, then satisfied.

Steppers, scum or just delayed for no particular reason???