Joe K.
Received order today 11 business days from China
Received order today . 11 business days shipping not 4-6. Shipped from China not USA. Deceptively added Massage roller. I did not order this. It was deceptively added to my cart/order. I did not click on it. Tried to edit/cancel order with in 1 minute soon as I saw the charge. They didn’t respond till 2 days later, saying order was in process to late to change
Response from StepprsApr 20, 2026
Hi Joe, We’re sorry to hear this and appreciate you taking the time to share your feedback with us. We understand your sentiment, and while this kind of experience isn’t what we want for our customers, we take your feedback seriously. We’ll be reviewing this internally to better understand where we can improve and how we can deliver a better overall experience. At Stepprs, we remain committed to providing reliable comfort and support while continuously working to improve the experience we offer. Thank you for your feedback. — Jhay



