StepprsReviews of stepprs.com

Great customer service and amazing insoles definitely recommend!

I already own a couple of pairs of Stepprs insoles, so they were my first choice for a new pair of boots I am breaking in. The ones I already own are comfortable and have made a difference on days when I spend long hours on my feet.

Product not received. Was returned to sender before it left China. No refund. No communication for a month now. Am raising with my card company and with Shopify and will continue to leave negative reviews where I can to warn others. Edit: I already tried emailing you guys and got nothing except the email you sent on the 06/03/2026 “ We are really sorry for the inconvenience. Please note that I have forwarded your issue to my relevant team and we will get back to you as soon as possible with the next update.” It’s the 20/04 I still have not heard back from “the relevant team”

Ordered for the 2nd time, and received them in a timely manner. My husband likes the way they comfort his feet during his 12 hour shifts. Bought 2 pairs so he can alternate them to help even further with comfort.

These insoles are of low quality and my feet do not fit in my shoes with them. I’ve sent emails to this company 6 times and on the second email, they offered a replacement. I said I was interested in a refund since I did not need a replacement. I’ve been ghosted since. No response to my emails. Do your research before buying from them. Not worth it. My 90 days for a refund are over. Money lost, lesson learned.

DON'T ORDER FROM STEPPRS! I placed an order direct with Stepprs - the confirmation said delivery within 4-6 Business Days. 3 weeks later and still no delivery. I've cancelled the order, but have still not had a refund. Appalling customer service

The initial order had some delivery issues, and when I contacted them for help, they leapt into action! Evelyn was amazing, reassuring me that even though the initial order was delivered but never received, they would make it right. And that is exactly what they did! Service is clearly a to priority for them, which is greatly appreciated. It does take some time for the order to arrive so hang on there. Otherwise, top-teir service

The inserts are comfortable. The shipping took longer than expected, otherwise I would give 4 stars.