Chiara S.
If there were a 0 star button I would…
If there were a 0 star button I would select that. I ordered stepprs at the beginning of January and it’s now the middle of April and I STILL haven’t received my package. When I went to ask where my package was I just received automated emails back. There’s no one to talk to and no one available to just refund my money!!! So frustrating!!!
Response from StepprsApr 20, 2026
Hi Chiara, We’re truly sorry to hear about your experience and that’s definitely not the kind of service we want you to have. Please reach out to our support team at [email protected] with your order details so we can prioritize your case and assist you right away. We appreciate your patience and will make sure this gets sorted as quickly as possible. -Jhay



