SteloReviews of stelo.com

Everything is okay with Stelo. It doesn’t show the GMI%.

Unreliable. The first sensor stopped working with a cellphone OS update. The second sensor prematurely ended the session AFTER TWO days for no good reason. At $89 a pop, that is unacceptable. I cancelled the service. Of course, Stealo! has no useful customer service. I cannot recommend this device.

I used Stelo for pre diabetic monitoring since 10/17/2024. Just today canceled it all together. My negative experiences : (1) at least 3 times a day compared with the results from traditional blood glucose meter .Stelo always shown 35-40 higher than traditional. (2) Two sensors ended sessions early (2-3 days) , others 2 lasted 8-9 days. (3) Only 2 of malfunctioned sensors were promptly replaced.The communication about others were ignored, despite assuring from the chatbot that case was created and later, when inquiring about cases,the chatbot answer was: case is wrapped up,see email about it. Emails were never received.(checked spam folder too). I'm sure all positive reviews are based on not long enough using monitor, or simply just fake.

After a couple months of satisfactory use of Stelo, units recently purchased appear to be manufactured with less precision, are not accurate and are completely unreliable. However, the greatest frustration is Dexom's lack of customer service! They use a very useless text bot!! No human can be reached. I highly recommend using another product for continuous monitoring regardless of cost. With no reliability and no service, Stelo is a waste of money!!

I receive Stelo via a "subscribe-n-save" refill schedule. Refills have never gone well (in my two refills) because they ship "just in time". Last month, it arrived the day after my device expired (lost 12 hours of monitoring). This month, even later (lost two days). Who knew shipping is commonly slow the week before Christmas?!? Worse, there are no live customer service agents. Both times, I submited a help request. Then wait 24 hours for them to email a Ticket# and request the details of my request. Neither time did ANYBODY then get back to me.

I ordered on December 5th for a Christmas present which has not been delivered. I reported multiple time via their Stelobot. Finally got someone on the phone to find out my delivery had been returned to them. It wasn’t going to make it for Christmas by this point so I asked for a refund. They said they don’t give refunds and I needed to fill out another case online to get a new one sent. Another 4 days later after that and I still haven’t had a new one shipped to me or a refund! Terrible customer service!

When the sensors work they work well and you can get back logs from the Clarity app. I have used about six sensors so far and the last two failed after 4 and 5 days. One failure seemed to be signal loss; the other one read below 70 mg/dL continuously. Customer support is a joke. There is no phone, only a chat bot. If your problem is outside of the premade error report, you're out of luck. I submitted an error report and after ten days it said, "we are not sending a replacement", Wow, very nice. The first failure was about 10 days ago and the second was today. I expect a similar follow up computer-generated email. Also, after trying the Stelo system I started the prescription, but the first order never arrived. I ordered censors manually to cover that. No word from Stelo on that either.

I have been using the Stelo CGM for the past three months and they have been incredible for me! The device is super easy to put on and link to a smartphone, allowing me to set at a close up my blood glucose levels and ensure that they are in range. The notifications that I get on my phone have been instrumental to helping me make healthier decisions, which have helped me overcome prediabetes. I have also been able to gain valuable insights from the device and am able to review my blood sugar readings for the past 24 hours, 7 days, 14 days and 30 days. This past Sunday, my previous biosensor stopped working and I reached to the customer service team to receive support. After filling out a questionnaire, they quickly shipped out a replacement CGM to me which arrived at my home on Tuesday (less than 48 hours after my CGM stopped working). This quick turnaround ensured that I was able to get a replacement monitor quickly that I can use to continue tracking my blood sugar.