SteloReviews of stelo.com

I’ve never experienced customer service as unhelpful as Stelo’s. The glucose monitor itself may be fine, but the support behind it is absolutely not. I had issues with my subscription and needed to update my payment information—something that should be simple. Instead, I was repeatedly told they couldn’t help me and offered zero real solutions. After going in circles, their final answer was essentially to order somewhere else. It’s unacceptable for a company selling health-related products to provide no way to manage basic account or subscription settings and then dismiss customers when they need assistance. If you’re considering Stelo, be aware that their customer service is not equipped to support you when anything goes wrong.

One sensor seemed to give fairly accurate readings, but didn’t even last a week before coming off. Stelo did send a replacement. The next sensor gave wildly inaccurate readings. Random spikes of 50mg/dl or more (in fasted state) the readings were very inconsistent with what I know my bg to be and with the previous sensor. The first one was helpful to see trends, the second completely unreliable. I have one more in my pack… tbd. Overall I would not recommend paying for this product.

I was an early adopter of Stelo and had very high hopes since I hate sticking my fingers so much and don't qualify for a CGM from my HMO. The first few months worked out okay, though the sensor seemed to report much higher readings than that of a finger stick. I got used to that and worked around it, and still ended up staying in range most of the time. I also had a couple issues with sugar dropping, and the Stelo would say I was in normal range, but I was in fact a lot lower. Stelo just said that their product is not designed for that type of event and pointed out I should not be using it if my sugar goes low at times. Stelo\Dexcom does not offer any real customer service, so the feedback I gave was via the App Store and attempts were made to use the AI Bot ("SteloBot") on their site, which is pretty useless. I was on the three month subscription plan to minimize costs as best possible, but noticed more and more frequent sensor failures. My last batch had over a 50% failure rate, well before the two week sensor lifespan was up. I finally gave up trying to haggle with SteloBot and canceled my subscription. I ended up getting stuck with five bad sensors, pretty expensive. It's really too bad, I was hoping that Dexcom would demonstrate better quality control and offer much better service since they are already well established in the diabetic support market. I tried to get refunded for the last batch of sensors that failed but was told by their AI Bot that I wasn't using them correctly. I used the product from launch up until recently which is just over a year so it's not like I gave up easily and I was very careful with the sensor application and use due to the high cost. If Dexcom really is interested in offering a better product their manufacturing controls need significant improvement, and the App needs to be truly supportive of type 2, non insulin dependent diabetics. The few times I actually got feedback from Dexcom's app team I was just told that the product is not intended to support diabetics with medical decisions, it's more of a lifestyle product. Pretty poor response if you ask me.

No human help, no meaningful troubleshooting, only repeated FAQ links. This product clearly isn’t ready for real use.

I inserted a new sensor and it started bleeding heavily to the point that I had to remove it and seek medical help. When I contacted Stelo, they simply said, "We're sorry, but you should insert a new one!" That's shameless!

the first biosensor worked as advertised. After 15 days it was depleted. I waited five weeks before using the second sensor which was a disaster. I followed the same process... injected the sensor in my arm then attempted the pair the sensor with the app. It would not pair. I deleted the app and rebooted my android phone then reinstalled the app. Still would not pair. I put phone in airplane mode, closed app, then removed from airplane mode. I spoke to Stelo support twice, and they could not help. They had me fill out two similar forms about the failure of their sensor. In going back and reading their fine print about replacement, they say there is NO WARRANTY, no replacement and no returns in their sensors. Don't buy their product. It was very painful to remove a newly installed sensor when it was clear it was not going to work. The sensor pulled apart when I finally got it off my arm. I also could not find the needle after removing it from my arm. I will not be installing another even if they send a replacement as the sensor needs to be injected into arm before one knows if it will "pair" to app on phone. I tried many more times to "pair" before removing sensor from my arm without success. A company that causes harm then does not stand behind their product is not worth doing business with. At the very least they should allow "pairing" before injection. Also, they have no email address or message area within the customer account created in their website. They force you to start with their very stupid SteloBot , then ask for a human to chat with only during regular business hours.

Had been getting CGM's directly from Stelo and using the Stelo app for about 6 months, but their app is rudimentary and doesn't track macros. Decided to switch to Levels 3 months ago. They also use the Dexcom Stelo CGM. For some reason my CGM will not pair using the instructions on the Levels app, and I have to use the Stelo app. So now I have to have the Levels app, the Dexcom app, AND the Stelo app just to use a CGM. And in these 3 months I've had 2 devices fail to deploy the sensor, and 1 sensor fail a week early. So far I've had the CGM's replaced quickly, but I'm not terribly impressed for $107 per month

These sensors are unreliable. They show much higher readings at the beginning and lower at the end of their lifetime. Also they often fail. Don't buy!