Stellar ScientificOffering exceptional value and incredible support to research laboratories in a wide range of fields. Our modest catalog of more than one-thousand of the most commonly used plastic consumables and general equipment features everything you need to start up and maintain a high-quality lab.
Stellar Scientific (stellarscientific.com) has 616 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Research & Development · Clarksburg, Maryland
Excellent
Research & Development · MD, Maryland
Excellent
Research & Development · Bethesda, Maryland
Excellent
Research & Development · Salisbury, Maryland
Excellent
616 approved reviews, newest moderated first
Phil P.
Took care of what the website said it was selling. Easy to deal with and took care of us as a customer.
Response from Stellar ScientificOct 28, 2020
Thank you so much Phil for your business and for bringing this issue to our attention and giving us the opportunity to correct it quickly. We're lucky to have great team players like Debbie who jump to take care of our customers. We appreciate your business very much.
caryl
Perfect service an very fast shipping
Response from Stellar ScientificOct 14, 2020
Thank you very much Caryl for your business and for finding time to write this excellent review! Hope you enjoy your colorful microtube freezer boxes! We appreciate your business very much and look forward to serving you again.
Yan
Very fast delivery!
Response from Stellar ScientificOct 14, 2020
Thank you very much Yan for your business and for making time to share your experience with us! Pipette tips have become very challenging to keep in stock these days. We're happy to have been there for you at the right time. Thank you for choosing Stellar Scientific! We look forward to serving you again.
LAURIE A.
GREAT EXPERIENCE WITH NEW COMPANY
Response from Stellar ScientificSep 21, 2020
Thank you so much Laurie for your business and for making time to share your experience with us and our other visitors! We appreciate hearing that we're doing a good job taking care of our customers. These days with the way the pandemic has effected supply chains, it isn't as easy as it used to be! Stay safe and thank you again for choosing Stellar Scientific!
Mark
Excellent service as always.
Response from Stellar ScientificSep 21, 2020
Thank you for your business Mark and for making time to share!
Carl S.
Works as advertised, perfect.
Response from Stellar ScientificSep 13, 2020
Thank you Carl for your business and for making time to share your experience with us! Stay safe
Jon P.
I purchased the product and received an email with tracking information within 24 hours but a week later my purchase still had not been handed over to the shipping service. It's pretty frustrating.
Response from Stellar ScientificSep 22, 2020
Thank you Jon for your business and for bringing this to our attention. I am very sorry not only that your order is delayed, but that you were not contacted with an update during this time. We need more hands to help, and are in the process of hiring a new team member to address this exact situation. Many of our suppliers have been impacted by the pandemic and its taking us days to get confirmations ourselves. Would you like to cancel the order and get a full refund or continue to wait? I will email you directly the same message and you can choose to respond to us in whatever way works best for you. We let you and ourselves down and we are sorry. Working to make sure this wont happen again. Stay safe Lee J Lowenstein President Updated on 9/22/20 Jon - We reached out to you through this review channel and directly to address your concerns and customer service shared an update that the product was finally expected to our warehouse the week of 9/14. I am happy to see delivery was made on Saturday the 19th. It took much longer than we had anticipated and we are working hard to do a better job updating customers as we too manage supply chain challenges. Thank you again. Lee J
Stephen Van D.
Product was fine, but shipping was extremely slow
Response from Stellar ScientificAug 28, 2020
Thank you very much Stephen for your business and for making time to share this review! I see three items were on your order. Two items shipped within three business days of your order (made on Saturday). Which was the item that did not ship till the 20th of August? Was it the culture tubes or the manual pipette controller? Was there no communication from our customer service dept to say the item was backordered or to expect a delay? Help us understand where we dropped the ball and could have done better. Stay safe, and thank you again for choosing Stellar Scientific! Lee J Lowenstein