Stellar ScientificReviews of stellarscientific.com

Response from Stellar ScientificSep 6, 2026

We totally understand your position Diana. What we do makes more sense once you become familiar with how online scams work. Criminals make small, seemingly innocuous purchases with stolen credit cards to test if the processor will allow the charge to go through. An e-commerce website can be an unwitting accomplice by authorizing a charge. Once the payment is accepted, the thieves use that card for more elaborate purchases. For the last 4-5 weeks we've been dealing with a crime ring that has attempted several hundred transactions like this. I've reported them to the FBI. Unfortunately, situations like this require us to double-down on our efforts and beef up security measures. Prohibiting sales of any form to residential customers has been the best line of defense for us. I am sorry that this policy resulted in your finding our process onerous and slow. We do require shoppers to approve of our terms and conditions before completing a transaction. The no residential orders policy is explicit. I'm not sure what more we can do. Thank you again for your business and for your understanding. Lee J Lowenstein President

Response from Stellar ScientificOct 16, 2025

Thank you Laura for your business and thank you for reaching out to bring your displeasure to our attention. I apologize for the delay in sharing this response. I needed to first investigate with my customer service team to see if I could piece things together and figure out where we dropped the ball. Which item(s) were delayed without notification? Can you please let me know? My team showed me an email sent to you on Aug 27th (the day of the order) noting that KORD-2920 was backordered. An anticipated ship date was given for Sept 26th but it seems like it took a little longer for that to ship (Oct 3rd) The other two items shipped on Sept 3rd. While I'm not terribly pleased that it took five biz days to ship out, since the free ground delivery was chosen, that is within the time frame from this particular drop shipping partner. While we work on this together a $25 store credit has been added to your account to provide some relief for your disappointment. Please let us know how we dropped the ball and where we can do better. Thank you again Lee J Lowenstein President

Response from Stellar ScientificMar 28, 2023

Thank you Aaron for your business and for sharing your disappointment with us. I am very sorry that your order was such a hassle for you. Because communication is such an important part of how we build trust, we include the following language in our terms and conditions statement which appears at checkout. It is not possible to proceed to checkout without accepting these terms. Let us know how we could present this information better and we will definitely see what we can do to fix it. "If you are shipping to a residential address, please contact us BEFORE you place your order to see if you qualify for an exemption. 410-764-2225. Some items are never shipped to residential addresses. Please see FAQs. " Thank you again for choosing Stellar Scientific Lee J Lowenstein President

Response from Stellar ScientificJul 19, 2022

Thank you very much Andrew for your business and for taking the time to share your experience with us. I am sorry to hear about your dissatisfaction. Please allow me time to speak with my customer service team in the morning to learn what happened with your order and to see what options we have to assist you better. Lee J Lowenstein President

Response from Stellar ScientificMar 9, 2022

Hi Victoria! Thank you very much for your business and for alerting us to an issue. We have notified our customer service team and they are reaching out to you right now to get this rectified. We apologize for the delay, but this will be made right asap.

Response from Stellar ScientificJul 19, 2020

Thank you very much Jit for your repeat business and for letting us know there was a qualitative differences between product batches. This is very important feedback and you will be contacted by a team member for more information., including a request for pictures of the packaging to help us track this down. We do not want to sell anything but high quality PPE items. Its possible a supplier switched sources on us and we will need to get this corrected. Please give us the opportunity to work with you to get this corrected. Stay safe.

Response from Stellar ScientificJun 29, 2020

Thank you very much Paul for your business and for sharing your experience with us. I'll follow up with customer service on Monday to get more information about this wrong name issue. That doesn't sound like my team, but let me find out. I want to point out that we only never ship lab chemicals to a residence and require a commercial address. It says so clearly if you look at the product description and our ordering policy page. We had every right to cancel this order based on the address given, but instead we made the effort to inquire if there was an alternative location to help you out.

Response from Stellar ScientificAug 19, 2019

Thanks so much Hal for your business and for making time to share this review with us. I guess we need to start with the positive, which is the easy and straight forward ordering process. Thank you for the compliment and for sharing that! Let me dive right into the issue you raised about the shipping delay of your order. Someone should have communicated with you about this right away, and that is definitely an area for improvement. Point taken and noted. You've ordered a DNA stain that must be shipped cold. Our manufacturing partner is located on the East Coast and you're on the West Coast. The order was placed at 4:44PM EST on Wednesday the 14th, just before closing time, so it would have been processed on Thursday and sent to the manufacturer for fulfillment. I've confirmed we did submit the order on Thursday. It must be that the manufacturer opted to wait till today to send the order to be sure someone would be present to receive it and put it into a -20 immediately. The manufacturer has confirmed the order IS shipping today and should be in your hands tomorrow. Obviously there is no way for you to have known this was coming from the East Coast, otherwise you would probably have opted for expedited shipping instead of the free shipping option. I hope this helps clear things up Hal, and I do appreciate the opportunity for us to do a better job next time letting you (and other shoppers know) that cold orders placed towards end of the week, unless expedited shipping is purchased, will usually go out on Monday the following week. These reviews are the lifeblood of our company, and if you feel we've adequately addressed your concern and would consider revising the review, we would be very grateful. Thank you again for choosing Stellar Scientific Lee J Lowenstein President