Stellar ScientificOffering exceptional value and incredible support to research laboratories in a wide range of fields. Our modest catalog of more than one-thousand of the most commonly used plastic consumables and general equipment features everything you need to start up and maintain a high-quality lab.
Stellar Scientific (stellarscientific.com) has 616 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Research & Development · Clarksburg, Maryland
Excellent
Research & Development · MD, Maryland
Excellent
Research & Development · Bethesda, Maryland
Excellent
Research & Development · Salisbury, Maryland
Excellent
616 approved reviews, newest moderated first
Diane H.
Always prompt in responding to product questions and requests for quotes. We love Stellar Scientific!
Response from Stellar ScientificMay 18, 2023
You make us so happy Diane! Thank you for your business!
Michael P.
The website was easy to use and my order was shipped out in a timely fashion.
Response from Stellar ScientificMay 16, 2023
Thank you so much Michael for choosing Stellar Scientific and for taking time from your busy day to share your experience with us. These are two very important areas we focus on. Our design and customer service teams will appreciate seeing this.
Padma K.
Quick response and follow up from the customer service.
Response from Stellar ScientificMay 14, 2023
Thank you Padma for your business and for sharing feedback the responsiveness of our customer service team! We appreciate knowing what we're doing well!
Doug N.
Received our order within two days if placing. Super fast and easy. The product was neatly packed and in perfect shape when we received it.
Response from Stellar ScientificMay 14, 2023
Thank you so much Doug for your business and for making time to share specific details of what made you pleased with your ordering experience! We appreciate both very much!
Dave L.
Stellar was actually Stellar on our first purchase from them. Orders we on time and good communication and easy to deal with.
Response from Stellar ScientificMay 1, 2023
Thank you so much Dave for your business and for leaving us this very meaningful review. We aim to deliver this level of service whether its your first, or four hundredth order with us. It's an honor for our company to support a great company like Denovix. Thank you for choosing us and trusting us to take care of you right.
Keith B.
The order came through in a timely manner and everything was accounted for.
Response from Stellar ScientificApr 27, 2023
Thank you so much Keith for your business and for following up with this wonderful review. We're so pleased to be of service to you!
Brad H.
Their webpages are very misleading as they will not ship to a residential address. I placed order on April 4th and my PayPal account was charged. I was never contacted by them informing me that my order would not ship. I contacted them on April 25th and was informed of their shipping policy. I was ordering a microscope objective, completely harmless item. My account still has not been credited. Beware if you not a business. Update April 26th order cancelled will order objective elsewhere. The shipping restrictions should be upfront not in the fine print. I never received the email or the phone call, I went back and checked. This may be a fine company if your a business not a hobbyist. Their consumer service is more interested in being combative then helpful you can see that from their response to my review. The tone was more about what I did wrong versus trying to complete my order.
Response from Stellar ScientificApr 26, 2023
This is a very unfair and inaccurate review of your shopping experience with us. The following wording appears at checkout in the terms and conditions which ALL customers must accept before proceeding with a purchase: "If you are shipping to a residential address, please contact us BEFORE you place your order to see if you qualify for an exemption. 410-764-2225. Some items are never shipped to residential addresses. Please see FAQs." Our policy is explicit. We could have simply cancelled your order, but our customer service team took the time to reach out to you by email on April 9th to give you the option of providing a commercial address as a workaround. This policy is to prevent sales to home based lab activities that are illicit. Unfortunately, it does mean we can't help well intentioned people as well. Your order was made late in the day on April 5th, not the 4th. Following Passover, on April 9th Michelle Jones emailed you directly about our policy not to ship to residential addresses. All of this is documented and available for review. Your PayPal account was never charged. Had payment been taken, you would have received an invitation to review your experience. You had to locate our Trustpilot webpage to leave this review.
Jenny
Shipping is fast! When I had a question about my order, I received fast and accurate information as well.
Response from Stellar ScientificApr 25, 2023
Thank you so much Jenny for your purchase and for making time to share this wonderful review with us. We will be sure to pass along the message to our team to let them know how they are doing. You made someone's day!