Stellar Scientific Reviews | Read Customer Reviews of stellarscientific.com

Stellar Scientific Reviews | Read Customer Reviews of stellarscientific.com

Stellar Scientific reviews

616 approved reviews, newest moderated first

Miles W.
Sep 11, 2023
Michelle was the most helpful
Michelle was the most helpful, professional person that I have had the privilege of working with in some time. She put our order in with the supplier and when it was listed as, on back order, she went out of her way to find a couple other options and sent them to me. She then reordered one of the new options, and then made sure we received this item by the following Tuesday, so we will be able to complete our work on time. She went above and beyond to satisfy our work needs. Thank You Michelle, you are the best.
Response from Stellar ScientificSep 11, 2023
Miles - You seriously made Michelle's day. What more can we say? This review was shared on slack so everyone can congratulate Michelle. Michelle brings her A-game every day and she sets the bar high for the whole customer service team. She makes us very proud. Thank you for your business and for taking time to make everyone feel so good Lee J Lowenstein
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Ivana P.
Sep 5, 2023
Very easy to order products
Very easy to order products, always have in stock
Response from Stellar ScientificSep 6, 2023
Thank you so much Ivana for your business and for taking a moment to share this feedback with us! We love making happy scientists!
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Michael C.
Aug 28, 2023
Wrong Ones
Although the order was on time, these boxes wer mis-labeled. I was not even the right color weigh boats. I always order white weigh boats but instead I got black ones.
Response from Stellar ScientificAug 28, 2023
Thank you so much Michael for your business and for reaching out to let us know there is an issue with your recent order. Justin, your Stellar Rep, will be in touch shortly and I have notified our customer service team to look into this and get it correctly promptly. Hang tight - This will be corrected asap. REVISED 8/28/23 12:15PM Hi again Michael! I spoke with the team and learned this issue was taken care of last week right away and you should be receiving the correct product today It seems the product had been mislabeled by our supplier partner. Moving forward, we will double verify your orders before they ship Thank you again for your business.
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Jackie
Aug 24, 2023
Chat Sales Rep followed up...earned sale!
Your chat sales rep was the only one of several companies to get back to me regarding my questions. Your emails regarding shipping of our order were timely and very helpful. Although the item was slightly more expensive than the competition, the excellent customer service was well worth it. Thank you!
Response from Stellar ScientificAug 24, 2023
This is a "blow us away" review Jackie! Thank you so much for sharing details about what made your experience with us Stellar. This review will be shared on Slack so everyone can celebrate a job well done! If you have any questions about your camera, come back and chat with us again (9-5 EST!) Its our pleasure to serve you.
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Christina
Aug 24, 2023
Shipped Quickly & Great Products
Shipment arrived quickly and was packaged well. Products are high quality and work great!
Response from Stellar ScientificAug 24, 2023
We very much appreciate your business and partnership Christina! Thank you for supporting us and for taking time from your busy day to share this feedback!
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Saxena L.
Aug 15, 2023
I appreciated the knowledgeable advice…
I appreciated the knowledgeable advice of the sales rep that stopped by our lab.
Response from Stellar ScientificAug 15, 2023
Thank you very much for your business and for taking time to share this review! Justin is an outstanding sales rep and he loves sharing his knowledge with customers. We will share your review on Slack so his teammates can congratulate him for a job well done.
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Dani C.
Aug 10, 2023
Spectacular Customer Service
From chat help when I was trying to locate a product to my personal concierge, Ben Lowenstein, my experience with Stellar Scientific has been outstanding. The chat personnel help me figure out what product I needed and got me a quote. Ben contacted me and has had outstanding communication and personalized banter, which brings a bright spot to the hectic day. Dani Carvalho
Response from Stellar ScientificAug 10, 2023
We are so moved by this wonderful review Dani. Thank you very much for taking a lot of time to compose a thoughtful piece and identify what you enjoyed about your experience with us in general, and Ben in particular. We share service reviews on Slack for the whole team to congratulate one another on a job well done. Thank you very much again for making everyone feel very good.
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Jainu J.
Aug 8, 2023
Great experience working with the team…
Great experience working with the team and Ben. Definitely we will come back for return business.
Response from Stellar ScientificAug 8, 2023
Thank you very much Jainu for your business and for taking time from your day to share this feedback with us! We especially appreciate hearing how your Stellar Rep took such good care of you. We will post this review on our Slack channel so Ben's colleagues can congratulate him. Thank you for choosing Stellar Scientific and allowing us to earn your trust!
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