Stellar Scientific Reviews | Read Customer Reviews of stellarscientific.com

Stellar Scientific Reviews | Read Customer Reviews of stellarscientific.com

Stellar Scientific reviews

616 approved reviews, newest moderated first

Pei Z.
Apr 19, 2023
Good service
Good service
Response from Stellar ScientificApr 20, 2023
Thank you Pei Zhang for your business and for making time to share your experience with us. We are so glad to know we made you happy!
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Personalized P.
Apr 18, 2023
Stellar Scientific lives up to their name!!!!
Michelle Montieth-Jones is ABSOLUTELY AMAZING! After being de-prioritized because we weren't big enough or ordering $25k worth of consumables every week, I called Michelle and she got us everything we needed within a matter of days. We are immediately switching all business over to Stellar to streamline our inventory processes.
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Weiqun Z.
Apr 5, 2023
VacTrap system
Very good technical support and sale service.
Response from Stellar ScientificApr 5, 2023
Thank you very much Weiqun Zhang for your business and for making time to share your experience with us! Our team enjoyed working together with you as well. Everyone learned something new in the process!
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Jeanette S.
Mar 28, 2023
Our order took a month to reach us.
Our order took a month to reach us.
Response from Stellar ScientificMar 28, 2023
Thank you Jeanette for your business and for making time to share feedback with us. We feel your pain too. Nothing is frustrating like having to wait for urgently needed supplies. Even though we notified you of the backorder, it is frustrating nonetheless since you requested expedited shipping and we did not have it available. We've put a $10 credit on your account to let you know we always try to do our best. Thank you for choosing Stellar Scientific.
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Aaron S.
Mar 28, 2023
Harmless product order not delivered to residence
Be more proactive in informing customers that their completely harmless order cannot be delivered to a residential address. Very frustrating to have a very benign order have to be shipped to a medical address.
Response from Stellar ScientificMar 28, 2023
Thank you Aaron for your business and for sharing your disappointment with us. I am very sorry that your order was such a hassle for you. Because communication is such an important part of how we build trust, we include the following language in our terms and conditions statement which appears at checkout. It is not possible to proceed to checkout without accepting these terms. Let us know how we could present this information better and we will definitely see what we can do to fix it. "If you are shipping to a residential address, please contact us BEFORE you place your order to see if you qualify for an exemption. 410-764-2225. Some items are never shipped to residential addresses. Please see FAQs. " Thank you again for choosing Stellar Scientific Lee J Lowenstein President
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Peter B.
Mar 27, 2023
Excellent customer service
Excellent customer service. Fast delivery.
Response from Stellar ScientificMar 28, 2023
Thank you so much Peter for the opportunity to be of service to you and for making time to leave us this review! Tell us what we can do better next time to earn a coveted five-star rating from you! We are always looking to please and do better. Thank you for choosing Stellar Scientific
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DARIEN N.
Mar 17, 2023
Jupe went above and beyond for me
Jupe went above and beyond for me. Highly recommend this company.
Response from Stellar ScientificMar 17, 2023
Thank you very much Darien for giving us the opportunity to be of service to you. We especially appreciate that you went out of your way to find our Trustpilot page and leave us this review. Have a wonderful weekend and thank you for the endorsement
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Terry
Mar 15, 2023
They did an wonderful job getting the…
They did an wonderful job getting the order placed and on its way.
Response from Stellar ScientificMar 16, 2023
Thank you so much Terry for trusting us with your business! We appreciate the opportunity and your kind words. We have a stellar name to live up to! Always rewarding to hear we are delivering on that promise.
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