StellarFiReviews of stellarfi.com

This website is fake and misleading! I personally believe they’re only out to get people private information. I attempted to sign up for an account and they asked for various information which I provided. They even asked that I upload my ID and take a selfie, which I also did for them to tell me the account has been denied. Steer clear of this website I’ll definitely be reporting them to the BBB.

StellarFi did not notify me or its members that their partnership with Transunion has been terminated or ended. Therefore, members such as myself StellarFi accounts were removed or dropped from reporting to Transunion causing credit scores to drop significantly. StellarFi failed to notify its customers of such important information to simply make us aware of what to expect. Yet, StellarFi was to continue charging monthly fees / membership to customers. This is bad for StellarFi and its business manipulating its so called model and promise to help customers build credit or payment history. Customer service representatives simply contradict themselves when you speak with them raising questions and asking about the reporting issues with Transunion. StellarFi leadership CEO Executives and all other management knew this was to come about problems with Transunion reporting. Now someone like myself whom paid membership on time and made payments thru StellarFi account can’t use the payments history or score to purchase a vehicle as planned because of StellarFi failure to meet its model and promise to build credit history. For a week now no one has reached out to me when this issue first happened with Transunion. I was told it will be escalated to management or supervisor and someone will reach out with 24 hours. No one ever did in that time frame and when I finally I got an email it said ticket # has been resolved yet it was never resolved at all representatives are simply closing escalation tickets or issues without any resolution or solving anything that’s just unprofessional and poor work by StellarFi and its staff. I have proof of chats / conversations. I recieved a message stating ticket has been escalated again and someone will reach out (manager). No one has still reached out via phone or email.

StellarFi customer service is HORRIBLE! You don't get a live person, you get a AI BOT that can't help with anything. I've spoken to 3 bots with no resolution to my issue. The bill pay card is being declined and stating it's expired and nothing has been done about it. It's not working for anything but they still want to collect their membership fee. This company and it's customer service is a joke. I DON'T RECOMMEND THEM AT ALL.

I highly recommend StellarFi! I’ve been using it the past couple months and it’s works like a charm! I can see my score increasing as the time is moving on. Easy to use and such a great app!

The first month my credit score increased 40 points on average across the 3 credit bureaus. I'm optimistic the trend will continue.

I’ve had stellarfi for about 4-6 months and I’ve seen a 45 point increase in my score.

As someone who is trying to build/fix my credit I was very skeptical about StellarFi. It just seemed too good to be true. I will say I’ve been with them about 2 months and my credit score made a 28pt jump within the FIRST month! I couldn’t believe it! It was super easy to add my bills (just a bit time consuming) I have not seen another impact on my score since the initial 28pts but again it has only been 2 months and I am optimistic for the future while using StellarFi. I am so happy I took my chance with this company!

This an amazing service that has worked wonders for us.