ryan
Service is Shut Down - A Great Service Gone!
I started Jan 2024. They started upgrading around July/Aug 2024 and as of 1/30/2025, they're still down. When it's in business, It's totally worth it but not at the moment and to be honest it's a bit frustrating because they've been unavailable and useless for the past 6 months due to an apparent "upgrade" to their rewards and payment program, basically the entire point of their service. So after 7 months of having incredible service and outcome with them, they effectively shut down with no timeframe on returning set. They said we're upgrading our banking partners and will be gone for a short while, giving the impression out would be maybe a month at the most. No info or inkling this would be a long term issue as it's turned out to be. There was no notice that this upgrade would basically end service because I would have gone somewhere else already because I've just been waiting like a dummy. I need my credit repaired and sitting around this long waiting for their program upgrade with no contact from them about a status makes me the idiot. Plus their app has been removed from the play store so as of right now this is a failure and such a terrible loss.
Response from StellarFiFeb 3, 2025
Hi Ryan, We appreciate you sharing your experience and understand your frustration. Our priority has always been to provide a reliable and effective service, and we regret that the transition period has taken longer than initially expected. To clarify, we announced in August that we were upgrading our banking partnership to enhance our offerings, including a more seamless payment experience and improved rewards. While we initially anticipated a shorter transition, compliance and operational requirements extended the timeline beyond what we had hoped. We recently secured a new banking partner and are actively working to relaunch an improved StellarFi card, expected this summer. Even though our payment services are temporarily paused, your credit profile continues to benefit—we are still reporting your account to Experian each month, and no membership fees are being charged during this period. Your established payment history remains intact, supporting your credit-building journey. We understand the inconvenience this has caused and appreciate your patience. If you need any further clarification or assistance, please don’t hesitate to reach out at [email protected].