StellarFiReviews of stellarfi.com

Response from StellarFiJan 9, 2024

Hi Romain, Thank you for taking the time to share your feedback and we appreciate your interest in opening an account with StellarFi. We want to clarify that we do not consider credit history during our onboarding process. Instead, we operate on a unique model that relies solely on identity verifications to ensure the security and authenticity of our users. Our aim is to create an inclusive and accessible platform for everyone regardless of their credit history. We apologize for any inconvenience you may have experience and we appreciate your understanding. To assist you promptly, our dedicated team will send you a direct email containing detailed instructions on how to successfully complete our identity verification process. Should you have any further questions or concerns, please don't hesitate to contact us at [email protected].

Response from StellarFiDec 29, 2023

Hi Sean, Thank you for sharing your feedback. We appreciate your perspective and apologize for any dissatisfaction you've experienced. We understand that everyone has different financial needs, and while credit cards can be a viable option for some, not all of our members are able to qualify for low-interest credit cards. StellarFi aims to provide a solution for individuals who may face challenges in securing such cards. It's important to note that interest on credit cards can compound, and making it potentially more expensive option in the long run. Our $9.99 monthly fee is designed to offer predictability and simplicity, providing an alternative for those who prefer a straightforward approach to managing their bills. We value your input and would love the opportunity to address any specific concerns you may have. Please feel free to reach out to our Member Support team at [email protected].

Response from StellarFiDec 7, 2023

Hi Ace, We appreciate your feedback and we're sorry to hear about the issue you've experienced with your bank account becoming unlinked. We understand the importance of a reliable service, it seems there may be a technical issue with our third-party partner (PLAID) when it comes to connecting your bank account. To resolve this issue, we recommend logging in to your StellarFi and reconnecting it again. In regards to StellarFi being unexpectedly removed from your TransUnion file, leading to a drop in your credit score. Our team is actively working to reinstating our partnership with TransUnion, once we receive an update our members will be the first to be updated. If you have additional questions or concerns, please don't hesitate to reach out to us at [email protected].