StellarFiReviews of stellarfi.com

Response from StellarFiFeb 5, 2024

Hi Sho Muhammad, Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience you've experienced, and we want to assure you that we take the security of our members very seriously. Upon a thorough review of your account, our team promptly initiated an investigation into the unauthorized transactions you've raised via email. Our dedicated fraud team is actively working to understand the nature of the issue and take the necessary steps to resolve it. We are fully committed to addressing this matter promptly and efficiently. To enhance security, we have implemented additional measures to prevent any further unauthorized access to your account. We understand the importance of maintaining trust with our users, and we are dedicated to resolving this issue to your satisfaction. If you have any additional information or concerns, please don't hesitate to reach out to [email protected] or reply to the open investigation with our team.

Response from StellarFiJan 31, 2024

Hi India, Thank you for bringing this matter to our attention, and we apologize for any inconvenience you have experienced. Our system prohibits the creation of duplicate accounts to safeguard security and integrity of user data. This precautionary measure is implemented to protect our members account information. Regarding the issue with password reset, it appears that our team did send them to your personal email address. To resolve this promptly, our dedicated Member Support team will be reaching out to your directly to assist you with the log in process, and address any concerns you may have. Once again, we apologize for any inconvenience this caused, and we appreciate your patience and understanding.

Response from StellarFiFeb 5, 2024

Hi Heron, We appreciate your feedback and we apologize to hear the challenges you've faced. We take your concerns seriously, and we'd like to address the points you've raised. Account security is our top priority, and we understand the inconvenience of temporary account locks. These measures are in place to safeguard our members from potential unauthorized access. Regarding your reported unauthorized charges, please be assured that we take such matters seriously and are conducting a thorough investigation to rectify the issue promptly. To express commitment to our members, we offer $0.99 free membership fee since we believe that it typically takes 2-3 months for our members to observe positive changes in their credit scores. This free month is intended to provide our members with an opportunity to experience the benefit of our service over an extended period. We understand your concern about TransUnion, and we want to reassure you that our team is actively working on reinstating our partnership with TransUnion. Rest assured that our members will be the first to be informed once this relationship is reestablished. If you have any further concerns or if there's anything specific you would like us to address, please don't hesitate to reach out to [email protected]

Response from StellarFiJan 26, 2024

Hi Istvan, Thank you for sharing your recent experience with StellarFi, and we sincerely apologize for any inconvenience you faced during our verification process. At StellarFi, we rely on trusted third-party partners to assist us in verifying our members. This is crucial for ensuring that we accurately report positive credit history to the respective credit reports. Upon reviewing your account, it appears there may have been a slight hiccup in the automatic verification process. Rest assured, our team is actively addressing this issue, and we will be sending you a direct follow-up with detailed instructions on how to successfully proceed with the verification process. Once again, we apologize for any inconvenience caused. If you have additional concerns or questions, please feel free to reach out to us at [email protected].