Steep and CheapReviews of steepandcheap.com

I have ordered from both Back Country (a related company) a few times and now once from Steep and Cheap. I have never had any problem. I was a bit uncertain whether to order from Steep and Cheap after reading reviews here, but due to my experience with Back Country (including returns and replacement product due to clothing sizing) I decided to take a chance. My order from Steep and Cheap, arrived quickly, was packed well, and came in perfect condition. FYI, I ordered a arm-less folding chair that I could take to the beach and use for playing guitar.

Buyer Beware of Steep&Cheap! Not worth the time and energy hassle of dealing with being scammed by their bait and switch price tactics - listed price versus invoiced price. Now, have to deal with with these people, if they ever reply to my complaint filing (via their online messaging), and my payment process center. Not worth the time and energy! BEWARE!!!

Update. I called customer service and they resolved my return issue. I paid $92 for item and only refunded $78. There is no email or transparency why the refund was so low. Their return policy says you must only pay for shipping back. Customer service fixed the issue and refunded what was due. I appreciate their fast speed at shipping and resolving issues. I have used S&C for 31 orders and never really had a problem except getting skimmed on returns. I still would recommend REI for returns over steepandcheap, sounds like other people got skimmed on returns as well. I definitely will only use steepandcheap if I am sure I will not return the item. But they do have better deals than REI except when REI has their 20% off in outlet items.

This place had great prices and they were easy to contact and get a refund after I changed my mind about buying a pair of bindings. I believe I called them around 8:30pm. I was able to talk with a person who was very willing to help me. I eventually went back and bought the bindings anyway because they were a great deal. This did require me to buy a compatible splitboard. Now I have 2 splitboards! This is going to be an epic winter!

No wait time with customer service - answered phone on weekend and delivered product five days earlier than scheduled. Product well wrapped and shipped in sturdy box. Customer service very attentive with shipping questions. Price was 15% cheaper than competitors.

Despite reading poor reviews, I did not have an issue with S & C the first time I ordered. However, this time I did not receive my full order. Customer service was entirely unapologetic. Don't waste your time this website is a joke.

Just ordered a Moose Knuckle Coat on clearance at a great price and I told myself that I’d write a review for Steep and Cheap if it went well considering all the terrible reviews. Check the prices against Backcountry.com, since they’re sister companies, but Steep and cheap was still more affordable even though shipping wasn’t free. Hence the four stars, bc there were no promo codes or anything. My coat shipped within two days and was in perfect condition. It was a great price on a quality coat. I paid for standard shipping instead of economy and it was shipped with Lasership. I also didn’t have any issues with shipping or arrival, but be aware that S&C’s policy is that it’s out of their hands once its been shipped. Still, my coat arrived in a timely manner, in perfect condition and at a great price. I would purchase again but probably just settle for economy shipping (UPS to USPS).

I bought an expensive jacket that arrived with a defective zipper. The vendor is charging me return shipping for their garbage.