Steep and CheapReviews of steepandcheap.com

Item was reasonably priced and was shipped quickly. Unfortunately, the snowboard was shipped without a box or any sturdy packaging whatsoever. Instead, the shipping label was simply slapped onto the paper sleeve that the manufacturer slips the board into. Simply a thin paper layer tightly around a snowboard, no additional padding or a box. I didn't even get a packing slip. It was also shipped via FedEx Home Delivery instead of Ground, so I was unable to request to hold delivery at a local FedEx store or have the package require a signature. So the snowboard was delivered a little banged up due to it not being in a box, and it was VERY obvious to anyone on the sidewalk to see it was an expensive snowboard that had been delivered. I had the option to return the item for a refund, but only after the company receives the item back and conducts a thorough investigation. They could not guarantee I would be refunded. I stated that if I shipped the snowboard back in the manner I received it, it's very likely it will be damaged further due to the lack of a box. With no guarantee that I'd get my money back, I was forced to go with the second option, which was receiving a $20 refund, good for about 6% of the purchase price.

Great pricing, terrrriiiible customer service. Rude and inattentive staff. No follow up. Waste of time even trying to get help. Purchase at your own risk (and potentially benefit! Cus GREAT pricing!) and accept their customer service will be useless and/or drag their feet with an attitude when you try to get help :)

DHL lost in transit. Package sat in VA for several days so I called S&C. They sent replacement via Fed Exp. It came in a timely manner. New Issue: Replacement didn't fit so I returned and re-ordered in different size. Now waiting for DHL to send. DHL records show it is delayed. Shows handed off to post office in an IL hub and to allow 1-3 days, (not business days) for tracking update. Here it is 5 days later and I see package has been delayed. Same story, different day. Too bad DHL/Post Office holding up orders. I don't blame S&C but won't continue to "work" for my orders. S&C phone rep was very nice but told me that I could contact DHL or post office. I told him that S&C contracts out to DHL so in my opinion it is their package and they should look into it. I doubt that's going to happen so I will wait to see if/when pkg. arrives. I'm ready to cancel.

Site is great, when it works. The checkout process consistently fails, indicating a clear technical issue on their end. Despite attempting various cards and methods, the problem persists. Their suggested solution is archaic, requiring customers to place orders over the phone, reminiscent of a bygone era. This inconvenience undermines the efficiency and purpose of the website in my opinion.