Steep and CheapReviews of steepandcheap.com

Ordered a jacket and in 30 minutes clicked the option to cancel my order through my email order confirmation. Was told the item is in the warehouse but it was too late to cancel. What a joke. I'll gladly wait till it arrives just to return it. I should just dispute the charge. Clowns.

Item was reasonably priced and was shipped quickly. Unfortunately, the snowboard was shipped without a box or any sturdy packaging whatsoever. Instead, the shipping label was simply slapped onto the paper sleeve that the manufacturer slips the board into. Simply a thin paper layer tightly around a snowboard, no additional padding or a box. I didn't even get a packing slip. It was also shipped via FedEx Home Delivery instead of Ground, so I was unable to request to hold delivery at a local FedEx store or have the package require a signature. So the snowboard was delivered a little banged up due to it not being in a box, and it was VERY obvious to anyone on the sidewalk to see it was an expensive snowboard that had been delivered. I had the option to return the item for a refund, but only after the company receives the item back and conducts a thorough investigation. They could not guarantee I would be refunded. I stated that if I shipped the snowboard back in the manner I received it, it's very likely it will be damaged further due to the lack of a box. With no guarantee that I'd get my money back, I was forced to go with the second option, which was receiving a $20 refund, good for about 6% of the purchase price.

Ordered a pair of shorts in a 31. They sent me the incorrect size. I called support to do a return + exchange for the correct size. It seems my size was sold out (which is understandable), so I requested an exchange for a 32. They said if I wanted that I would have to pay more than I initially paid for the item. I asked why this is, as the wrong size was sent to me and was an error by them. And all they could say was “that’s the policy”. I did not go through with the exchange and just returned for a refund

Ski pants, new with tags excellent shipping and delivery. Perfect quality.

Marla B made this purchase top notch. Nothing worse than being in between sizes with online orders and she helped a ton so I could get moving on a rain jacket I've been tracking for awhile.

Marla B was excellent in assisting me with my question regarding a price adjustment. She had excellent communication skills, addressed me by first name in each message and was highly detailed with the process that was to ensue.

They say they offer free shipping but then they say they can’t ship that one item to you so they can get their shipping out of that one item refusing to give me my money back even though I’ve spent over $200 within the same half hour timeframe this site is a scam and their customer service is out of some other foreign country. You can’t understand or get through to them in English really sad for what is supposed to be a US based company

I have purchased a lot of clothing from Steep & Cheap over the years, and I've moved twice, but somehow they had an address from 2019 as my home. So, before ordering this time, I updated my address in my profile. The next day, I received an email stating that my order was going to my old address. I picked up the phone and called, hoping it would be a simple fix. I was told that they could not stop the delivery and asked if I could go pick it up at the old address. “No,” I said, "it’s a 120 miles away." Then the person I spoke with, Carlos, offered a refund. I said okay to the refund. The next morning, someone else named Yizlem sent me a terse, unfriendly email stating that there was nothing they could do for me, no refund, nothing. I was confused and angered by the tone. However, every time I replied, I received the same response: Nothing we can do. Now I have a package going to an address 120 miles away and they basically told me, "Too bad for you." I can tell you that I will take my business elsewhere from now on. If you order from Steep & Cheap, beware.