Steep and CheapReviews of steepandcheap.com

Great pricing, terrrriiiible customer service. Rude and inattentive staff. No follow up. Waste of time even trying to get help. Purchase at your own risk (and potentially benefit! Cus GREAT pricing!) and accept their customer service will be useless and/or drag their feet with an attitude when you try to get help :)

They sent me a sleeping bag with tears and down clearly leaking out. An expensive bag as well. I needed to proceed with a planned trip in which I needed the bag and offered to repair the bag and would appreciate a small amount for my time and materials and they agreed, but later offered zero assistance or follow up. I was passed around until it became evident they were just stealing my time until I quit. I have been a full time climber for 30+ years, the main contributor to summitpost (Dow). I do not advise buying gear from backcountry.com (steepncheep) with so many other valid choices out there.

Received a bag that had a rip in it, only had one of two straps and had dirt inside the bag. Customer Service requested pictures of the damage, which I sent. I returned to them using their Return authorization. Received confirmation they received the bag. I then received confirmation the return was complete, with information about how long my refund would take. Ten days later, when I asked about my refund, was told I was only receiving a store credit because sent back a dirty, used bag which was missing a strap. Which I did, as that was how I received it from them. All the second Customer Service person could tell me, was, the first person made no notes, so too bad for me. This site is simply where Backcountry(.com) dumps their unwanted gear - and they do their best to make sure they get their money out of that unwanted gear. It’s unfortunate. I’ve had good experiences with the main site. I have been promised a refund after providing the pictures of the damage for a second time. Customer Service doesn’t understand why I’m skeptical I’ll ever see the refund.

DHL lost in transit. Package sat in VA for several days so I called S&C. They sent replacement via Fed Exp. It came in a timely manner. New Issue: Replacement didn't fit so I returned and re-ordered in different size. Now waiting for DHL to send. DHL records show it is delayed. Shows handed off to post office in an IL hub and to allow 1-3 days, (not business days) for tracking update. Here it is 5 days later and I see package has been delayed. Same story, different day. Too bad DHL/Post Office holding up orders. I don't blame S&C but won't continue to "work" for my orders. S&C phone rep was very nice but told me that I could contact DHL or post office. I told him that S&C contracts out to DHL so in my opinion it is their package and they should look into it. I doubt that's going to happen so I will wait to see if/when pkg. arrives. I'm ready to cancel.

Jacket had a hole and they quickly sent a replacement

Unbelievably inflexible service. They harp on about an authorisation code that is needed before they will complete the transaction. However they do not listen when told that Amex do not give the code to the customer, it must be requested by the merchant directly. Quite a simple statement of fact after I rang Amex to inquire, and yet Steep and Cheap or is it Fixed and Inflexible?, just say that they will not do anything without the code. Not even take the time to ring Amex, as the bank told me they need to do.

Shipped a damaged item. Given incorrect information by a "gearhead" then conflicting incorrect information by the next "gearhead". Absolutely useless

Site is great, when it works. The checkout process consistently fails, indicating a clear technical issue on their end. Despite attempting various cards and methods, the problem persists. Their suggested solution is archaic, requiring customers to place orders over the phone, reminiscent of a bygone era. This inconvenience undermines the efficiency and purpose of the website in my opinion.