Sumreena
Slice Merchant total waste of money
my agreement with Slice Merchant Company. When I signed up in November, I was explicitly told there was no lease and only a monthly fee of $29.99, with no hidden charges. However, after several months, unexpected fees kept appearing, and the customer service has been unresponsive. I was never informed this was a lease or that I would be locked into a 48-month term. This is misleading and, frankly, feels fraudulent.and now when I want to stop this service they said we cant do nothing we r just processing company we can stop the processing service. But your agreement with the slice,you have to call there. But slice company dont have the phone number only they gave the email address to email them all this is scam..and that email even its not work. I cant send the email. I called Bruce he dont want to answer my calls and did connect who he called me as business accounts manager. I texted him and calling him but both of them no response. And now Bruce he replied me here. WoW what a company. Continue took money from my businesses account. Even new account was 0 charge. Bruce plz dont misleading people.
Response from SliceMay 12, 2026
Thank you for sharing your feedback. We’re sorry to hear about your frustration and understand how upsetting unexpected fees and confusion regarding your agreement can be. At Slice Merchant Services, we strive to clearly explain all account terms and equipment agreements during the onboarding process. We regret that your experience left you feeling misinformed and unsupported. We also understand your concerns regarding communication and the difficulty you experienced while trying to resolve the issue. We would appreciate the opportunity to review your account details and help clarify the situation. Please contact us directly at [email protected] so you can be assisted further and work toward a resolution. Your feedback is important to us and helps us improve our customer experience.