Starluck FlowersReviews of starluckflowers.com

Patrick was very helpful. Called and verified the order details to make sure everything is ok.

Great customer service.

On 4/9/2026, I placed an order with Starluck for a spray arrangement to be delivered on Saturday, 4/11/2026, for a funeral/wake in North Carolina. My payment was confirmed. Despite this, I received an email on 4/10/26 stating the flowers could not be delivered. This was in direct contradiction to my order instructions. I have made multiple attempts to contact them via email, but have only received stalling responses, with promises of a refund that have not been fulfilled after nearly a month. This is unacceptable, especially given the nature of the order. I am now requesting an immediate refund. If a refund is not processed within 3 business days, I will be filing a dispute with my credit card company for services not rendered, as well as submitting complaints to the Better Business Bureau and the FTC.

I wish I had read the reviews before I ordered sympathy flowers for my family member. My experience was the same as most of their reviews. I ordered flowers to be delivered next day for the Memorial Service and paid for them. The next day, I received an email that they were cancelling the order because they were unable to fulfill the order. I received another email same day that they were processing the refund on March 31, 2026. On May 1, as I was paying my credit card bill, I realized that they never issues the refund. I attempted to call them at the published telephone number and was connected to an automated message about winning a free medical device. I immediately contacted my merchant and started the dispute process. Do yourself a favor, DO NOT ORDER FROM THIS COMPANY. It’s so upsetting that despite all the negative reviews and complaints, they are still able to do this to people.

3 orders were cancelled by them still waiting on refund 3 weeks now

Who does this?!?!?!? I ordered a beautiful bouquet for a fricking funeral!!! I got the email that they canceled the order and have supposedly issued a refund. We'll see. It's too late for me to get flowers to Michigan from Florida. What a bunch of assholes! They need to go out of business.

I had a great experience, quick and easy ordering and Patrick was very helpful over the phone.

DO NOT ORDER FROM THIS COMPANY! I would give zero stars if I could. I placed 2 separate orders online for flowers. Money was immediately withdrawn from my account and then I received an email saying my orders were canceled and I'd receive a refund. Almost 1 month later..NO REFUND. I emailed company and they were quick to send an apology and assured me my refund would be processed quickly. 1 week later I have still not received a refund. I feel this company is a scam and is just stealing money! DO NOT ORDER FROM THIS COMPANY!