Melanie E R.
BEWARE
Immediately after placing my order, it was cancelled with a follow-up email (within a minute of the cancellation) from Customer Service Manager Robertha Kiley, saying that a refund was initiated and I should see it within 5-10 business days. Now a month later, 3 emails and 2 phone calls, still no refund. BE WARE, this is a scam and DO NOT USE THIS COMPANY EVER!!!
Response from Starluck FlowersJun 7, 2026
Hi Melanie, We would like to address your concerns regarding your pending refund for the Radiant Reverie Bouquet. Our platform automatically processes and releases refunds the exact moment a cancellation occurs. To ensure this transaction is fully finalized and to eliminate any potential system issues, we have just manually pushed your refund through our billing system a second time. The funds will reappear in your account balance in accordance with standard financial processing windows. Regards,