Starkey Hearing AidsReviews of starkey.com

I just recently have been fitted with the Starkey Edge AI. I actually cried the first time I wore them! It was amazing how I could hear more clearly and in noisy situations, the technology adjusts and allows me to hear who and what I’m trying to listen to. Amazing!! The phone app allows me to make adjustments for what environment I’m going to be in and do self checks, volume control and so many other things! I cannot say enough… love my hearing aids, thank you Starkey!!

The Starkey Genesis AI have changed my life. I’ve had them a year now and looking back I can’t believe how difficult and unenjoyable life was with all my previous hearing aids. I use a bi-cros system and the battery life has been brilliant (24 hours plus) which lets some competitors down with 12 hour battery life. The main thing for me though has been speech in difficult and noisy settings. I can socialise again without worry after 10 years of struggling since I lost hearing in one ear and some in the other ear. I’m not nervous or straining to hear, I turn on edge mode and it’s all sorted. I’ve even found myself hearing better than my friends in certain situations. The second main area they have changed my life is with music. I used to love music and live music, but it never sounded as good with other hearing aids. I’ve since picked my guitar back up, been to gigs and listen to music on speakers and truly enjoy it all like when I had working ears! They weren’t cheap but a year in and they were worth every penny. There are two issues I’ve had - the first being it took a week to get the set up correct. It took a some perseverance and I can easily understand why anyone might give up after a few days- birdsong was so loud it hurt at one point! But I was warned at the outset it might not be right first time and it did get sorted. The second thing is the streaming - audiobooks and music from my iPhone aren’t great quality and sometimes cut out. However, it’s a minor detail when compared to everything else. I just use over-ear headphones instead most the time. Overall, there was life before these hearing aids, and then there is life with them. Persevere at the beginning if you struggle and you won’t regret it. Thank you Starkey.

Je possède des intra canaux cic depuis début 2023. Les appareils sont partis en réparation déjà 3 fois le gauche et 2 fois le droite. (Micro, ampli... et etc...) aujourd'hui c'est les deux qui sont en pannes.... j'ai donc ressorti mes bons vieux Signia, qui eux marche toujours de 2018... Soit disant starkey géant américain, leader de l'intra canaux, zéro pointé ! Croyez moi, au prix où vous coûtez, vous êtes pas prêt de me revoir. J'ai même remplacé ma boîte de séchage, croyant que le problème venait de mes oreilles. Rien n'a changé.

Bought IIC hearing aids in 2013 after several trips to the hearing aid center to make the proper molds, I finally got the better ones, (the process is so annoying, making the molds properly takes a good while) I was so frustated of going back and forth, the adjustments were difficult too, audiologists don’t help much, they are too rude and greedy for money, I really condemn it! It’s awful! Anyway after all the attempts I finally left with a descreet pair of hearing aids. Today with an advanced model the Evolve AI IIC by starkey I don’t hear properly, the speech is not clear, the sound is too compressed, they make me feel so bad, they break easily too. Starkey went too bad, I don’t think I’ll buy their devices anymore, I’m very hopeful on OTC hearing aids since I’m too stressed of dealing with rude audiologists! By the way if I’ll buy a custom hearing aid in the future that would be a different brand. But no more Starkey! I’m too disappointed!

I have had a long-standing relationship with the Starkey organization for nearly 25 years. As someone with two older brothers who are hearing impaired, as well as a son, I have seen firsthand the impressive quality of their hearing aids and the exceptional service provided by their team. In particular, Bill and Tani Austin have gone above and beyond, generously giving their time and energy to help my family. I highly recommend anyone in need of top-of-the-line hearing aids and genuine service to reach out to them. I definitely give them a five star review.

Starkey Hearing is by far the BEST of the BEST! I've worn every hearing aid brand, model & manufacture out there since I was 2 years old. There are some great products out there, but the customer service provided by Starkey's hearing professionals is next to none! They've always gone above and beyond for me and my family. I have a severe-to-profound hearing loss and I'm always amazed how their hearing aid products keep exceeding my expectations. I can hear, understand, communicate, engage & connect so much better and on so many levels. THANKS to Starkey Hearing, I can hear better and therefore... live better!

Very disappointed , I've spent over 4k on signature cic hearing aids, neither starkey app or thive app will connect to my samsung phone, it's not compatible, on a 2yr old phone, I've tried twice to ask starkey to help but as I expected, nothing, I been back to the supplier, numerous times and they can't help, my advice, do your home work, I'm sure there's better out there for that money, but I'm stuck with them now, and to be honest, I don't bother to wear them, I learnt the hard way, this time, That's strange, because in the shop they said they are Bluetooth, and installed the Starkey app, which found them by Bluetooth, and gave them a name, after that no joy, as they said I needed an updated phone, So if there not Bluetooth then I'll take them back for a full refund, I believe that there then not fit for purpose

Starkey Hearing Aids are poor in quality. I have two hearing aids both experienced multiple failures during the warranty period. For the Halo Unit, Starkey never fixed the issue of a bad mic after sending it for service multiple times. Several times, they said it’s a settings issue, but I had 2 audiologists both told me the settings are the same between left and right ear. They do not understand what Starkey is telling them to do. I recall I paid 500+ for the third repair due to them being out of warranty. Yet, it was still returned unrepaired. Finally, I filed a complaint with the BBB, Corey from Starkey assured me he was going to take care of it. I just received them back 2 days ago and the right channel is still softer than the left albeit a bit better. For the Edge AI unit, the box (charger) was dead the first years. They replace the box but now the batteries on the hearing aids themselves are draining very quickly. The left unit occasionally makes strange buzz noise. Sent them in together with my Halo and got them back 2 days ago. Guess what - not only Starkey did NOT repair them. They BROKE the right unit. It's completely dead now and would not even turn on! I'd take battery drain on any day over a DEAD unit! Starkey's customer service is also very condescending. They have a knack to blame "user error" when I told them my audiologist already checked for the problem (mentioned by the tech over the phone). The guy immediately took offense and said I am unwilling to repeat the "required" troubleshooting steps for a third time. Overall, I think this company preys on the disabled and the elderly by purposefully delay the repair process so they can "wait out" the warranty period and make more money. Lastly, according to my audiologist, the battery drain issue is infamous with the first gen Edge AI model. Yet, they refuse to issue a recall.