Joseph
The staff at New Sound is great.
The staff at New Sound is great.
Response from Starkey Hearing AidsSep 23, 2026
We appreciate your reveiw, Joseph!

Starkey is a privately held, global hearing technology company headquartered in Eden Prairie, Minnesota. Founded by Bill Austin in 1967, Starkey is known for its innovative design, development and distribution of comprehensive digital hearing systems. Led today by President Brandon Sawalich, Starkey is the only American-owned provider of hearing technologies. The company has more than 5,000 employees, operates 26+ facilities and does business in more than 100 markets worldwide.
Starkey Hearing Aids (starkey.com) has 1,011 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 133 reviews with 4 stars · Clear filters
Joseph
The staff at New Sound is great.
Response from Starkey Hearing AidsSep 23, 2026
We appreciate your reveiw, Joseph!
Armella
The ladies we worked with were friendly and knowledgeable. The hearing aids are so lite and comfortable I forget I'm wearing them.
Response from Starkey Hearing AidsAug 11, 2026
We appreciate your review, Armella!
Michelle
I stiĺl can't hear the TV no matter how loud it is. It's not the hearing that I have problems with. It's the understanding. It sounds like a foreign language to me. But I think that is just my hearing. So other than that I have no complaints.
Response from Starkey Hearing AidsJul 14, 2026
Hi Michelle, we understand that your hearing aids help keep you connected with your world. Our customer service team is happy to review this for you and see if there is anything they can do to help. To contact them, please call (800) 328-8602. You can also connect with them through email at [email protected]
JanC.
I’ve worn hearing aids for several years and have switched brands due to a reference from Mutual of Omaha. The service I received from your local representative was far superior to the large health provider that provided my original hearing aids. In the meantime technology advances was exciting and very helpful. My only criticism is that the battery malfunctioned in one hearing aid and had to be returned. That process took about 10 days, which I thought was a bit excessive.
Response from Starkey Hearing AidsJul 1, 2026
Hello, we appreciate your review!
Mark A. F.
It was a very good experience overall. Perhaps a little more info/detail on all the features of the Starkey hearing aids and how to make adjustments for better hearing aid performance would have raised this to a 5 star score. Also there are a couple of minor performance issues with the sound quality of these hearing aids, but not enough to bother with sending them back, at least not as of now.
Response from Starkey Hearing AidsJun 11, 2026
Hello Mark, we appreciate your review! We understand that your hearing aids help keep you connected with your world. Our customer service team is happy to review this for you and see if there is anything they can do to help. To contact them, please call (800) 328-8602. You can also connect with them through email at [email protected]
Timothy
Staff was great! Very knowledgeable, explained everything I needed to know. Product is good, amazing what I was missing not being able to hear.
Response from Starkey Hearing AidsJun 4, 2026
We appreciate your review, Timothy!
Richard
Not sure Iam happy with the product. Wasn’t what I was expecting. The clinic folks were fine I thought an aid in the ear rather than behind would be better. I am not comfortable with them and feel they haven’t improved my hearing
Response from Starkey Hearing AidsJun 1, 2026
We appreciate your review, Richard.
Susan
Lighter, great staff
Response from Starkey Hearing AidsMay 21, 2026
Hello Susan, we appreciate your review!