Stannah Stairlifts USAReviews of stannah-stairlifts.com

Great team. Sales men who could help us make the right choices to the installation and training teams. Great all around.

Great product. Only thing is cracked stair badly when installing bracket with fastener. Unfortunate

They did what we asked quickly. They showed us how to use the stairlift. It works perfectly and it allows my husband to leave the house and return without effort because he can now get up and down the stairs safely without shortness of breath and the risk of heart failure.

Delivered as promised. Workers efficient and courteous.

The sales guys was great,the installation guy was great, both very professional. The chairlift has changed my life,best thing for me at this time. The only things I wish is that the foot rest matched my seat. My seat is gray but my footrest is that ugly beige,brown color so it looks odd. And that it was a little faster but other then that,it's great.

Consulted with 3 companies. Glad we went with Stannah.

After writing a glowing review of my last experience with Stannah Service in Staten Island, N.Y. on April 2nd things changed quickly. I was very disappointed when my mom once again got stuck on the stairlift when it lost power on April 6th. I immediately called for emergency service and was informed there would be a $300+ Service charge plus parts since it was the weekend. Since the tech would have taken several hours to arrive I decided to hold off on service until Monday, April 8th and was told on the phone by the tech that the service charge would most likely be waived as service would be provided during normal business hours. The service tech arrived on April 8th around 9:30am and was very knowledgeable and identified a blown fuse again and several other issues that need to be addressed / replaced. I do not feel it is best business practice that I was again charged a $260 service charge fee after paying a fee less than a week earlier. If their were additional issues with the stairlift they should have been identified by the tech during the first service visit. I hope Stannah reconsiders this service fee that I was charged for the required service call less that a week after the first service call.

BUYER BEWARE! yes i signed a contract for six months with Stannah Stairlifts, however after two weeks my elderly mother with severe dementia developed a fear of going on the chair to the shower room. She rode it twice and after that it was horrible crying and fear. On Dec 12, 2023 i paid $3,135 for the six months rent. money is tight for us. i asked if i could return the chair and pay a percentage... no way! im stuck walking around the chair to get up and down the stairs. it just sits, a $3,135.00 obstruction. no help. They offered to come and get it, but i still was paying the full price. so i keep it, so they can not rent it out. sad.... mark 781.775.0571