Robert
The sales person (Richard) was very…
The sales person (Richard) was very familiar with the product and was able to answer questions that my wife and I had. However he was also a bit "pushy"and did not allow time for any comparison shopping,consequently, I feel that I should have done more research before purchasing this unit. Now about the installer, also had experience ,and got right to the task ,very personable but just a tad inexperienced. For example, he burned several spots in the carpet by laying a hot tool(drill bit) on the carpet. and was about to leave without saying anything, but I saw the burn marks and told him I was not happy about them.
Response from Stannah Stairlifts USASep 2, 2025
Hello Robert, We sincerely apologize for your experience. Customer service is our top priority, and we want every interaction to be a positive one. We’d greatly appreciate the chance to discuss this further and address any concerns you have. Please call our service department at 1-888-680-4073. Our team is expecting your call. Sincerely, The Stannah Team


