Erin
Wonderful product, lived up to our expectations
The gentlemen, Joe, who sold us the product was wonderful. My dad and I were impressed. We are very satisfied with the product and the fast installation.

Stannah Stairlifts is a trusted name in home accessibility, providing high-quality stairlift solutions that help people stay safe, independent, and comfortable in the homes they love. As part of a global, family-owned company with over 150 years of engineering experience, Stannah recently celebrated 50 years in stairlift manufacturing—a milestone that reflects its deep commitment to innovation and reliability. To date, Stannah has produced over 1 million stairlifts worldwide.Operating in the U.S. for over two decades, Stannah offers a full range of stairlifts for straight, curved, and outdoor staircases, all designed with comfort, safety, and usability in mind. Customers can choose from new, rental, or reconditioned models, along with financing options to fit a variety of budgets. Every stairlift is installed by trained professionals and backed by local service and support.With regional offices and a strong network of certified dealers, Stannah provides personalized, local service across the country. The company has earned widespread recognition, including thousands of positive reviews on Trustpilot and the Consumer Affairs Buyer’s Choice Award for customer service.By combining decades of experience with a customer-first approach, Stannah Stairlifts continues to be a leading choice for families seeking reliable stairlift solutions in North America.
Stannah Stairlifts USA (stannah-stairlifts.com) has 1,463 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Erin
The gentlemen, Joe, who sold us the product was wonderful. My dad and I were impressed. We are very satisfied with the product and the fast installation.
Sheila
James & Shawn were very professional, they worked very diligently had installing the staircase. They explained how the chairlift worked and had my dad do a successful trial run.
Ralph
Good consultation, on time install and excellent product. I have no regrets at all.
Diana P.
Installers were fast and so polite. Great instruction and patient.
Cat
Gene and crew made getting a chair lift in for my mother painless. I appreciate the great care the entire company gave me. Just seeing my mother’s face while riding up, so full of joy that she could get around my house was worth the price alone. Thank you for terrific service!
Kim G.
It took longer than quoted to arrive, we ordered it on May 19th and quoted 6-8 weeks so between June 30th and July 14th we should have received it and it was installed on Aug. 1st, almost 11 weeks. The earliest they could install it was July 28th, 10 weeks, as someone was on paternity leave but I had to be in the hospital that day for 3 nights to have tests for AFib done. I prefer the seatbelt on the one we demoed at Arrow in Fremont. as this one is a bit tight to get on as it doesn't fasten on top like the other. I would be happy for them to change the arms on the stairlift with the one that fastens on top. I felt I had to keep emailing to get communication. I had to go to the hospital to try a drug/tests for AFib and really wanted it installed by then , and it should have been but ran late. It works but not very comfortable. I'm just trying to set the record straight so customers are aware there may be delays.
Response from Stannah Stairlifts USASep 10, 2025
Hello Kim, Thank you for your feedback. After reviewing our records, your stairlift arrived within the quoted timeframe, and installation was completed the following week due to staffing availability. The model installed is the same as the one demonstrated in our showroom, though we would be glad to review the seatbelt and make any adjustments to improve comfort. For the most efficient support, we recommend contacting our service department by phone rather than email,1-888-680-4073. We value your input and will use it to continue strengthening our communication and service. Sincerely, The Stannah Team
Robert
From sales to installing the information was explained The visit to the showroom was helpful. The installer did a wonderful job. He is a craftsman. He explained the operation of the lift to our satisfaction.
Joann
The installation duo - Jeff & Kevin - came at the scheduled time. They efficiently installed the stair lift and gave us the chance to try using it before they left. They also cleaned their work area and left the place really tidy.
Response from Stannah Stairlifts USASep 4, 2025
We're happy to hear that the installation was efficient and on time. It's great to know that you were able to try the stair lift and that the team left the area tidy. Thank you for your positive feedback!