Stannah Stairlifts USAReviews of stannah-stairlifts.com

I was scheduled for annual maint. on 7/1/14 between Noon-2pm, Stannah called the last minute to cancel and reschedule. Rescheduled for 7/7/14 between 2-4pm. Waited until after 4pm but Stannah was a no show and no phone call. I called Stannah, they said the service tech was delayed but could not tell me where the tech was or when the tech. They wanted me to reschedule again --- very poor service response

From the time I dropped in to the office for a demo, through the installation of my lift, I was treated with courtesy and respect. There was no high pressure pitch, rather a professional approach to ensure that I got the best product for my needs. I would wholeheartedly recomment Stannah Stairlifts to anyone in need of such a device.

Was told that I might have to put a ball lock on entry door to my apt. if chair didn't have the proper distance from door to arm of chair. My problem would have been to leave door unlocked. I said this should have been fixed when computerized measurements were taken, not during installation. Installers got a little defiant when i told them this was unacceptable. I was told I could sign off on leaving it the way it came out but that would void warranty. No i don't think so! The installers worked the fitting of the rails so the proper clearance was met and all ended well. Was never told that the ball lock could be an option, for 12 grand I don't think so....

Installation and service have generally been very good. We were disappointed when we had a routine service call cancelled about an hour after the representative was scheduled to arrive with the story that his van had broken down. Everything else has been good. Service is not around the corner which can cause delays.

Holes drilled in oak stairs in wrong spot. Not filled in or no notification the mistake was made. No return visits for adjustment after installation as promised. Two calls made for adjustment within first 8 months.

From the first visit through the installation, I was extremely pleased with the service. It is a huge peace of mind to know my father can safely get up and down the stairs. They were very patient and made sure that he could manuever its operation.

I encourage you to buy any stair lift from this company, they are very efficiency and reliable

Professional sales person - no pressure - easy install date - arrived on time with complete instructions for use before they left.