Stanley SteemerReviews of stanleysteemer.com

I pleasantly pointed out to the tech an area of concern outside of a chair mat border before starting. Afterward he asked me if everything was okay and I pointed out the apparent line still there and asked if he could go over it again. He became incensed and said that walking occurred outside that border and he’s been doing carpets for 15 years and knows what he’s doing. I said I understand but asked if he’d go over it one more time. He because argumentative and again stated that he know best after 15 years. I explained that I paid over $650 for essentially an hour’s work on three rooms and that that I’m the customer making a request. I stayed that I’m not looking for an argument because he asked and I requested. He grudgingly headed toward the room and in an aggressive way asked if I wanted to watch him. Trying to de-escalate, I said no that I do not need to watch because i know he’s going over it again. He called me into the room to inspect and it did look a bit better to me: He again threw to me that he’s been cleaning carpet for 15 years and he knows what he’s doing. I explained that I appreciate him going over again but I wasn’t looking for an argument. I usually tip, but not this man. He acted like he didn’t want to be working. Poor value, poor experience…never again and no recommendation to others. Too bad because I used this company in the past.

We hired Stanley Steemer to clean living room, dining room carpet, then hallway, kitchen and bathroom grout and two area rugs. The high traffic area is from the front door straight to the kitchen. Cost was close to $500. The tech named Calvin was personable. However, once the job was completed the high traffic areas was just a little bit lighter but as if I had try to clean it myself and the low traffic areas surrounding the where the area rugs were didn’t get clean enough to match the clean carpet that was under the rug. I was so disappointed. I couldn’t even sleep. I looked back on the website and saw the guarantee. I called and no hassle whatsoever they rescheduled immediately. Only thing is they assigned the redo to the same person, Calvin. He called me and was quite indignant! He told me nothing better could be done and that I needed new carpet! Then told me to call Stanley Steemer and tell them he wasn’t coming back! I told him to call his own boss and tell them that. I did call back, they were very empathetic and apologetic and sent a team, Mark and Keion. They came in inspected, took pictures and got to work REDID EVERYTHING. When the completed the job EVERY INCH was the same as the untouched carpet that was under the rugs! The high traffic area that the original team said could not get clean was cleaned by Mark and Keion!!! The carpet was as I thought it should have been in the first place. If any one asks my opinion I will tell them to request Mark because he seems to be seasoned, experienced and customer service oriented. I appreciated the fact that he did not treat me as if he and his partner didn’t see what I saw. I can also say that the office was friendly and gave zero hassle about rescheduling in a timely fashion but I will only use them again ONLY if Mark is available and will tell my friends and associates the same. This is regarding SS who services Avalon Park, Fl.

I had stanley steemer come to my house and clean 4 rooms i had to do a walk around well the carpet was wet and it didnt look too bad when it dried you could see where the dirt path was they went so fast it took less than 1 hr to do 4 rooms i got out my carpet cleaner the next day and did a little where they had done the water was the color of a mud puddle not happy at all wont call them again they was suppose to send me a copy of my payment and never did

Stanley Steemer came to my home to clean my air ducts, I thought the Technicians were doing a good job until I saw the commercial. They never used a brush to clean my ducts. In fact, I paid for a gel freshner and they didn't install but they charged me. I would NEVER use them again. The person who answered made it sound that I was lying about the freshners until a Supervisor came and confirmed, no freshners were installed. They are $20 a piece, well over priced and USELESS. I was told they worked for at least 6 months, not even a month or 1 day. Terrible company, not worth the trouble.

I had scheduled my 2 houses for the same day during 8am and 12 pm. They came for the 1st house and did the work but cutting some corners. Once they finished I asked them to follow me to the next house which is literally 1 minute driving. He said that his dispatcher said that he was sent to a different address that they amight be able to send someone in the afternoon. I told him that it was not the deal at all and showed him the emails. He got on the phone and told his dispatcher that the email I showed him did not show the date. I told him that was not true and asked to speak with jim and he blew me off completely. And then he said that someone would be calling me within a few hours and almost 48 hours later heard nothing!! Please do your homework before calling Stanley Steemer!!

Stanley Steemer did an excellent job cleaning my master bedroom and closet carpets. They came two days after I called, was on time, very courteous, cleaned up, and did a great job. I am definitely using them again!

BEWARE if you live in the Bridgewater, MA area-think twice before you schedule an appointment with this unreliable company. I scheduled cleaning for my daughters home of 4 rooms over 2 weeks ago for yesterday between 8am and 12pm. We received a confirmation email for our appointment. At 10:00 yesterday I decided to call to see if we could get a better arrival time estimate. The woman told me that because it was scheduled with the wrong franchise the appointment was cancelled!!!!!! The house is litteraly 1 1/2 miles away from the cut off line with the incorrect franchise. We did NOT receive any type of notification that it was cancelled. There we were with an entire house turned upside down, a 2 year old stressed out because the entire house was turned upside down, my daughter 37 wks pregnant with twins and the best they could tell us is they would come out on Monday. They said they would offer us 10% off, however, the new price with the 10% off was $20 more than our original price. Absolutely disgusted and we will never use this company.

Horrible experience. Had them out to clean 4 large pottery barn area rugs. They used wrong equipment to clean them. Ruined them, snags everywhere. Claimed it wasn't their fault. Been arguing with their insurance company. $3000 -2 year old rugs and they want to give me $1500 which is fine but they still want to charge me $600 for the cleaning. Seriously, you want me to pay for the cleaning that ruined my rugs!!! And they want me to take down my negative posts. I agreed to all but the cleaning charge why would I pay for the cleaning that ruined my rugs. I even offered i would write a positive post of how they resolved the issue. They said no. So for $3000 rugs they want to give me $900 and take down my posts. BEWARE. Bad customer service, hack cleaners. I have before and after photos to prove the damage. Oh and corporate says they will be in touch. It has been months.