Thomas K.
Poor warranty for infiknit
Great socks and sizing. Very poor warranty for infiknit socks, although it's their promise. Even with all evidence and payment proof... Poor service!!!
Stance is an American sock and underwear brand founded in 2009.
Stance (stance.com) has 51 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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51 approved reviews, newest moderated first
Thomas K.
Great socks and sizing. Very poor warranty for infiknit socks, although it's their promise. Even with all evidence and payment proof... Poor service!!!
Ariel T.
Bad customer service. Poor sizing. They seem to put whatever shoe sizes for their socks. The mediums fit very large. The smalls fit kind of small. It says on their website that the small and the youth large fit the same shoe sizes. They do not. They will not refund me for the socks that do not fit despite saying they’re the same size as the ones that do fit me. They also will not give me a discount code to repurchase socks that are the right size even though I bought a bunch of socks that don’t fit a they won’t take back. Their sizing chart is consistent with their website buttons. The socks are really expensive so, thumbs down.
customer
Phone system not working for awhile. Order placed on 8/26/22 still has not shipped. Only way to contact is text or email with a 1 - 3 days response time. Starting to think they are about to go belly up.
DB
Similar to a few others, I have some pairs from a few years ago that are still awesome… not any more unfortunately - bought some of the new style and they are absolutely awful, no better than cheap generic high street socks. Avoid!
Dean B.
Stance agreed too a refund. But instead they billed me again and refunded that. Amoung multiple other errors. No customer service or oversite. Sub service is broken. Their phone system are down and I wonder who is at the wheel over there??
peter S.
The socks seem great at first but will soon wear out. After roughly a year the 4 very expensive pairs I bought (for socks) have worn through on the soles and heels and have huge holes. They’re unwearable. And I didn’t even wear them all that often. I’ve got cheap socks I’ve had for five years that are still going strong. Avoid.
Beachy head R.
Disappointed at how quickly the socks have come apart, especially at the big toe.
Adam E.
Quality used to rock but in the past couple years the quality absolutely sucks. This is no longer a brand I can support. Your socks aren’t what they used to be.