StanceReviews of stance.com

Spent under £30 on an order, left a bad review as I ordered them at the time on the 27th of November and by the 7th of December I still hadn’t received anything. Someone replied to my review after I had emailed them asking about my parcel and told me, someone had emailed me in regards to my order. Checked my mail and junk mail nothing. It is now the 18th and STILL haven’t received my order or any sort of communication! But that’s ok because they have received their money.

I know for a fact that their products are good and that's why I ordered them for my son's birthday. But the ordering process is insane. I had to make two separate purchases to give my son both socks and underwear for his birthday. On his birthday he only received one of the gift emails. When I wrote to ask about it, it was the weekend so they weren't working. I had to follow up on Tuesday because I never heard back. When I finally did they said that they can only send one subscription per email address so if my son is to receive his second gift he will need to create a new email address. They don't have phone service so all communication is by text or email. It is difficult to fathom that you can't order two separate subscription items using the same email address. I mean if you had to create a new email address every time you used Amazon???? Makes NO SENSE. They refunded one of the orders. And I have to say that the people texting back and forth are polite and helpful but there's nothing they can do about the unsophisticated technology.

I bought some socks from the Stance website as presents for my family. I knew they'd be excellent quality because I bought my first pair of Stance socks in October 2015. That same pair is still going strong! As are all the subsequent pairs I bought. They also sent me a free pair which was very kind! Thanks guys!

Great socks, bad return policy and quite unfriendly support (probably due to internal policy on returns, not personal fault). Having no free return option with such premium prices is just a nonsense those days. In fairness it is stated on the website that there are no free returns. But I wouldn't even consider that in 2020 well respected companies will charge for return shipping, so I didn't read that (my bad). Spent a few hundreds on their product. They lost me as a customer. Will not recommend to friends either.

Worst costumer service Ever! I have over 25 pair of Stance socks and the socks are really great. I always purchase light thickness, however the last package that arrived where very thick and uncomfortable, although it said 'light' on the website. I reached out to costumer service and Fleur, the one who responded was like nope, you'll pay for it. I explained why I thought it was not fair because the socks are not 'light thickness' at all, but again: you will pay for the return, thanks! I'll pay for the return, but they just lost a costumer that spend hundreds of euro's on socks, and would be in the future. Thanks!

Snelle levering en goede producten! Al enkele keren bij besteld en telkens dezelfde service!

Really great customer service - I had an issue with an order and Stance customer service was super helpful and friendly. Went beyond their way to get it right. Products are also great!

My second order with this company, this time, the socks arrived with tags not attached, not boxed as usual stuffed into a bag, i got in touch, Fleur told me ALL of their products are posted boxed, she was lying clearly. The prices should come with excellent service, sadly this is not the case. Fleur, you need retraining on your customer service, two customers lost for shoddy experience. You should care more about your customers, we are paying your wages!