StanceReviews of stance.com

I prefer to wear mostly cotton socks so when I went into the Stance store recently I was discouraged because they had covered up the material descriptions with their price tags. I thought was pretty stupid and I suggested to the person they put their price tags in a great big open area right above it so that people could read the material descriptions. You won't believe what the guy told me… He said they were instructed to put the price tags over the material because they wanted customers to ask the store employee what the socks were made of… Yeah I don't know if this guy was just pulling my chain or whether he was serious but he kept on talking about it. Three minutes later I was in a different part of the store and sure enough the label covered the description so I said asked what are these socks made of? "Oh well let's see I think they're like 15% of this and 30% of that" etc. I uncovered the contents and it was 76% cotton. So in other words the guy did know jack shit about his own product. I don't know why stores do stupid stuff like this. Do they really sit there in some dark room and come up with stupid ideas like this to screw up their customers???

10/10 for the socks - they really are brilliant. Expensive but high quality - super comfy, feel durable and built to last, with some great colours and designs. However, the customer service is awful so 2/10. I sent an email to them on 17 Nov regarding a mistake I'd made with my order. It's now 3 December and still no answer. Their competitors at Feetures and Rockay are, in my opinion shining examples of outstanding customer service. By the way, I don't make a habit of mucking my orders up just to test the customer services department. I've been a Stance customer for c.3 years now and proud of the c. 25 pairs of their socks I have in my collection. They really are that good. The thing is this latest experience has left me feeling 'let down' In saying all this their returns process was quick and easy, so not all bad. Come on Stance back up your brilliant product with good customer service - an acknowledgement at least would have been nice.

The socks seem great at first but will soon wear out. After roughly a year the 4 very expensive pairs I bought (for socks) have worn through on the soles and heels and have huge holes. They’re unwearable. And I didn’t even wear them all that often. I’ve got cheap socks I’ve had for five years that are still going strong. Avoid.

Disappointed at how quickly the socks have come apart, especially at the big toe.

I purchased my first few pairs of stance in 2015. They style, design + quality was bang on. But I have since purchased / ordered close to 100 pairs of Stance socks over the years. And the quality and longevity have both suffered. Some pairs might only last 3 wears before a hole appears. This is unacceptable at the price point Stance charge. I’m no longer a fan and would no recommend this brand.