Stair Parts USAReviews of stairpartsusa.com

We were in a large bind building a new home. We had provided our builder with the information to order a large number of iron balusters. He failed to place the order when we asked and then discovered the product we wanted was no longer available. This led to another round of Internet searches and fortunately finding Stair Parts USA. Because we were limited in terms of the required turnaround, it was critical to make a rapid decision. Rich (customer service) went out of his way to take photos of the available products, find sufficient quantities in the warehouse, get them prepared for shipment to our contractor, and follow-up to ensure things were shipped. Product arrived and being installed. We are very pleased with what we received an had hoped to provide an image but that does not seem possible. Hard to beat excellent products and customer service far exceeding expectations.

I happened upon Stair Parts USA while searching for stainless stair rail components. I called Stair Parts and spoke with Rich who was cordial and seemingly understood what I was seeking. The reasonably priced, high quality Italian parts were ordered, shipped promptly and received within a week. Customer service at Stair Parts USA is excellent which will bring me back to them when I add more railing to this project.

Honestly great service that was quick and the shipping costs are honest too (others have competitive prices on the wrench, but charge wicked fees for shipping)

Edit to original review: While communication was severely lacking, we did receive our order without issue within 2 weeks from order date - all parts were present and in good condition. Did finally receive a call back from customer service informing me parts were on their way. Original issue was not with length of time to receive order. I was extremely frustrated with the lack of communication and felt like my calls were being screened. All I was originally looking for was some information as to order status, but it turned into a bigger thing. If I could make one recommendation to the company - answer and return your customers' calls (even if it's to tell them that you don't have an update, but are working on it).

the stair treads and handrails I ordered are nice and the handrails are not finger jointed which is why I ordered from this place. The only negative is slow shipping, I chose cherry over mahogany because I was on a deadline and it said mahogany was a 1-2 week wait and it didn't say that about the cherry but it still took two full weeks to get my parts. Rich from customer service was very helpful and updated me almost everyday on the status of my order. I understand the parts need to be made but I have ordered stair parts before from an online distributor and it stated that there was a 3 day lead time and I still received the treads in 6 days shipped from the se state as this place shipped from. As I mentioned the parts are nice and the prices were in line with other places for the most part and this was one of the few places that made a handrail without finger joints. I would recommend this place I just wish the website mentioned how long an order would take so make sure you order way ahead of when you need the parts.

I placed my order a week ago and the status hasn't updated yet. So I am concerned since the website claims orders ship in 3 business days.

A stairway can be a big investment and having all the correct information is so important. Rich was wonderful and not only explained things very clearly but even sent photos to help me make the perfect choice. I would not only recommend Stairpartsusa USA, I will certainly buy from them again in the future!

StairpartsUSA (aka Beautiful Homes, out of Spring Hill, FL and also working out of a law office), does not make returns easy, is difficult to get ahold of- don't expect a return call-and ultimately does not honor a full refund or any refund at all for that matter. They skirt around saying they do give refunds, but you will not see one. Their number is not posted on the receipt with your product and though it was StairpartsUSA I went through online, the receipt shows Beautiful Homes with no mail and no phone number. The address sends you to a Law Firm. I recommend you do not do business with this company. If you go against this recommendation, be sure you measure twice or three times each spindle, and speak to them directly before submitting your order. I needed spindles with screws on the bottom and received spindles with wooden dowel inserts.