Our Mission: Beautiful Homes Inc. was founded to provide our customers with superior quality, selection and value in home improvement products. It is our belief that by treating our customers honestly and fairly, quoting realistic lead times, and giving outstanding customer service, we will stand apart from the rest of the industry
Stair Parts USA (stairpartsusa.com) has 171 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Architects & Engineers · Maitland, Florida
Excellent
Architects & Engineers · Boca Raton, Florida
Excellent
Architects & Engineers · Orlando, Florida
Excellent
Architects & Engineers · Tampa, Florida, Florida
Excellent
Showing 16 reviews with 4 stars · Clear filters
Matt M.
I had a positive experience overall. Our treads weren't packaged very well (just bare on a pallet) and they shipped the wrong handrail but the customer service was excellent - they were very professional and sent a replacement handrail right away. I could have purchased this material for slightly less on other sites but I decided on Stair Parts USA based on reviews about the customer service and I'm glad I did.
MICHAEL S.
Order of 82 balusters was processed in a timely fashion and received the shipment within 3 days of order. Standard ship quantities were shipped in production boxes and were well protected. The odd lot quantities used complete the order were loose shipped in bubble-wrap sleeves. This loose shipment resulted in damage to a few balusters and contained some incorrect styles (obviously hand selected parts and hand packed) Fortunately Tom from Stair Parts USA was extremely helpful and immediately shipped out replacement balusters upon notification of the issue. The replacement balusters came within 2 days! Obviously it is unfortunate when there are errors with an order, but when it is handled quickly and without incident ... that is the sign of a good company.
Steve S.
I was very satisfied with the help I had during the ordering and purchasing process. I was however, a little disappointed when my new balusters arrived and I found that they were unfinished. This may have been a misunderstanding on my part, but I had sent a photo when ordering to insure that I was ordering as near a match as possible. Either way, I'll work it out. I'll use your company again in the future, I'm sure.
Ed E.
Very easy to order from . Good delivery well packed. Thanks
Mick H.
The value was good and I loved the balusters and shoes we received, but I emailed afterwards to ask about shipping some additional shoes and got no response. When I went to order additional shoes, the shipping cost was more than the shoes. I haven't ordered the additional shoes yet because I don't want to over pay for shipping. So, I'm reasonably satisfied and would have given 5 stars if they had helped resolve the shipping issues with the additional shoes.
Zelda B.
Product was good.
Marko C.
I placed the order a week ago and haven't heard from Stair Parts since. No emails or communication on the status of the order.
FranStrulovitch
I cannot write real review, haven't got order yet, but so far at least they responded and were able to manufactur what I needed at a decent cost. Will be able to review actual product when I recieve it, as it is a custom order.