Stair Parts USAReviews of stairpartsusa.com

excellent, no headaches. helped out a lot, couldn't have finished the project without their help

I called in to place an order and had a few questions. My questions were answered right away and my order placed. The order went out the next business day. My items arrived in a timely fashion and were just what I ordered.

Beautiful solid iron balusters and shoes for our staircase renovation! Friendly, prompt and helpful customer service, as well! Totally satisfied.

The order was received in a timely fashion; order was properly packaged to prevent damage; provided component connectors as part of order; cost was very good. Thanks.

I'm a contractor and buy a lot of materials from my local suppliers, but was coming up empty when it came to ordering stair parts in the style that my client selected. All of my local suppliers told me that the particular style they wanted was a 5 week wait. I found the parts I needed on StairPartsUSA.com. The salesperson was great to work with, and the parts arrived at the job site in less than a week (without paying special rates). I'll definitely order from them again!

Ordered red oak balusters for a home reno. Lightning fast shipping of 60 balusters at the best pruce I found. The wood was beautiful with just a few in the shipment having small pockmarks/minor defects (well within the 5-10% I normally expect). Will definetly go to these folks again when I need stair parts.

My order was placed 9/22/15 with a three day lead time. After waiting ten days I sent an email to customer service through their own feedback page about when the shipment would actually ship. 5 days later I sent another inquiry after receiving an email that my order has shipped. They did not tell me the shipper or give me a date of arrival, the page now says it is still being processed (10/6/15) but has not shipped and cannot be tracked even though an email has proudly declared the order as shipped. I have no idea where my parts are or when they will ship. I don't think this is good service and I get the feeling they are ignoring my inquiries. HMMMMM. ok then.

Stair Parts provided quick response to all my questions, had the parts I was looking for at a great price, and delivered everything on time. Their web customer question tool is great and someone responds to your question the next day. Great service!