Social Security AdministrationReviews of ssa.gov

I spoke to three different agents and got incorrect information from all of them. Go to your local office where they have genuine and accurate answers to your questions. I was told they did not automatically calculate additional work years after you begin collecting Social Security benefits, that I had to come in to provide proof, and that Social Security used people to calculate and there weren't enough of them so calculations would take 3 to 5 years. Terribly confusing and incorrect. iI I didn't know better....

Online interaction with Social Security is horrible! Instructions do not relate to the problem to be solved. Methods and links are cryptic. I wasted 8 hours getting nowhere trying to access my SS account. I'm hoping that a visit to the post office will work, but I have no confidence.

I just called the 1-800-9979550, the live agent was extremely rude and condescending and kept insisting that I was not listening to her. I told her that Green Dot money card would always release my social security payment on the 29th of the previous month that is assigned to on the 3rd. She proceeded to say that I was not the only one complaining about this issue and told me to take the issue up with the bank and then hung up on me. I have severe rheumatoid arthritis, require the use of bilateral orthotics on my hands therefore I cannot use the keyboard and I cannot drive. This agent told me that I have to go to my bank to go figure out this discrepancy! I told her she was rude and condescending and should not be a customer service agent for the elderly and she did not have the patience nor the professional training to assist us. This individual should not be allowed to work with the elderly.

I just had a horrible experience with Social Security administration. My taxes were were offset by Treasury to pay Social Security which wasn't supposed to happen. I have an active payment plan with them I make monthly payments to them for Years! My overpayment started off at 10,000, from there it has risen to 41,000 SS said it's because they have been sending me payments when they weren't supposed to. I have not received a payment from them for 7 years and I have been making payments to them this whole time through their website. I strongly believe they're at fault they have been provided with check stubs from me for my pt employment. They actually need to hire new staff, staff that is very well knowledgeable in math. Someone that cares needs to look over my file and do the correct adjustments. I have also asked SS for a fair hearing since day one and I still haven't been granted one. These ppl are unknowledgeable SS needs to hire a younger generation that will come in ready to work with a fresh Brain and full of wisdom to clean up they're mess!...I went into one of the appointments in the Glendale office a Hispanic gentleman was supposedly being helped by a female worker in the window next to me. This lady was so disrespectful to him she was raising her voice at him, she kept smacking her teeth she had no empathy she was just plain evil and mean! She made this man cry, he was in a wheel chair with a large oxygen tank explaining to her that he had just gotten out of the hospital he was in there for a few weeks and he was still feeling sick. He also mentioned that he hadn't received his check and he needed it to pay his rent and utilities. She turned around and said oh well you should have kept your appointment if your lucky I will approve it tomorrow if not it won't be till next month. He said but mam please! She turned around and said what part did you not understand do I have to repeat myself. I then leaned in and said you are so rude and nasty this is a grown man your talking too he is not a child, definitely not your child. You need to stop treating him like that is it because your mistreated at home. Well don't come taking out your frustration upon your customers he isn't asking you for anything you have a job because of ppl like us. We have worked hard for for many years for this money it isn't coming out of your pocket. She said mam I'm not talking to you, I responded no not directly but you are making his business known to everyone with with your rude load voice!... I told the gentleman to ask for her supervisor, file an aggrievance against her! I'm not sure where they had his check or they provided him a hand written check but the Supervisor handed it over to him. Ppl were saying finally someone spoke out to her and the gentleman was appreciative. And no I wasn't being nosey but I also wasn't going to sit there and allow for this gentleman to be bullied and mistreated by this worker!...

Today, March 18, 2026 I had the unfortunate experience of witnessing the most unprofessional security officer that I have encountered. The officer who was assigned to the post/ desk located near the kiosk in the lobby of this SSA office on Hamilton Rd in Columbus, Ohio needs reprimanded for his poor attitude, tone of voice and condensing comments: *This officer told another grown man to “Take a ticket out the kiosk and sit”!!!! *This officer scolded another man take his drink back to his car and when the man said can I just keep it in my pocket, the officer said very aggressively “ there are no drinks aloud anywhere in this lobby”!!!! *This officer also threatened the entire lobby because a couple of citizens apparently forgot to silence their cell phones. His excessive sarcasm and demeanor was very unprofessional.

The service at this Social Security office was extremely disappointing. Most of the staff were rude, dismissive, and treated people with very little respect. It felt like they had no patience for questions and were not interested in helping the public. The attitude of several employees was unprofessional and, at times, came across as discriminatory. People come here because they need assistance with important matters, and they deserve to be treated with dignity and professionalism. The only person who was kind and respectful was the security guard, who actually greeted people and treated them politely. Unfortunately, the rest of the staff should learn from that example. This office seriously needs better customer service and professionalism.

People in this business should just quit if they don’t like there job. I can’t stand rude disrespectful people for no reason. Waiting 30min is fine but to talk to someone who doesn’t want to help just help everyone and quit.

Your agent was very rude!